Aman opened its first New York property on August 2, 2022, installing 83 suites inside the restored Crown Building, the 1921 Beaux-Arts tower on the corner of Fifth Avenue and 57th Street. It arrived as the group's answer to a decade of demand for an Aman address in Manhattan, and immediately ranked among the most expensive city hotels in the world, with opening rates starting around $4,000 a night.
The essentials
Group Aman
Opening August 2022
Rooms & suites 83 rooms
Segment Luxury
Designer NC
Entry rate From $1,700 Learn more → The place The hotel occupies floors of the Crown Building, a century-old Beaux-Arts landmark at 730 Fifth Avenue that once housed the first home of the Museum of Modern Art, at the corner of Fifth Avenue and 57th Street in Midtown Manhattan. The address sits at the convergence of the flagship retail strip along Fifth Avenue, the Plaza Hotel and Central Park a few blocks north, and the gallery and jewelry district that surrounds it: a location dense with foot traffic and constant visibility rather than seclusion. Aman's conversion of a historic office and retail tower into a residential-scaled hotel is itself part of the story: the brand built its reputation on remote resorts, and this project tested what an Aman reads like dropped into one of the busiest corners of American retail.
The concept Aman New York is the brand's first true urban flagship in the United States, developed by Aman chairman and CEO Vladislav Doronin's OKO Group alongside Colony NorthStar, with interiors and architecture by Jean-Michel Gathy of the Malaysia-based firm Denniston. The design strips back the ornate historic shell of the Crown Building to Aman's signature restraint (pale stone, timber and quiet, uncluttered rooms) with suites ranging roughly from 775 to 2,770 square feet and ceilings near 11 feet high, unusually generous by Manhattan hotel standards. Every suite includes a wood-burning fireplace, a first for a New York City hotel, along with oversized bathrooms with oval soaking tubs and marble rain showers.
Beyond the 83 suites, the building holds 22 branded Aman Residences and the first Aman Club, a members-only enclave that gives the property a private, quasi-residential character distinct from a conventional transient hotel. The result is positioned less as a stopover than as a long-stay urban retreat for guests already familiar with Aman's resort circuit: an attempt to import the brand's slow, spa-centered pacing into a building that shares an intersection with some of the densest retail real estate on the planet.
Dining & wellness Food and beverage centers on Arva, an Italian restaurant drawing on rustic cucina del raccolto traditions with seasonal, sustainably sourced ingredients, and Akari, a Japanese washoku restaurant built around a Hinoki wood counter for omakase dinners served across two nightly sittings. The property also runs a Lounge Bar, a Corner Bar at street level, a year-round Garden Terrace, and a subterranean Jazz Club with live music programming. Wellness anchors the building: a roughly 25,000-square-foot Aman Spa spans three floors with a 20-meter indoor pool, hammam, banya sauna and two dedicated Spa Houses, with two-hour signature treatments priced from about $785.
Our take Aman built its name on remoteness, so putting a flagship on the single busiest corner of Fifth Avenue was always a contradiction the brand would have to design its way out of: the wood fireplaces, oversized suites and members-only club are the visible attempt. Whether that restraint survives contact with Midtown's foot traffic is a fair question, but the opening rates and the building's status as New York's costliest hotel debut suggest Aman's core audience decided the trade-off was worth it.
Google guest reviews 4.3/5 · 361 reviews
Inconsistent over the phone customer service. One person was very good & had me very, very close to booking. But in follow up calls to fully understand the product like... house car service etc... The service over the phone became less compelling... I was borderline on booking. I think they show the cracks in the service even before booking. I called 3 times 2n'd call was fine but found out the house car might not be reliable... 3rd call was maybe by chance with a manager, because the 3rd call was a little less friendly but still professional but left me not wanting to book anymore. By asking my questions they seem to assume I care about the cost of stay... I believe. But it's more so I'm unconvinced their product is worth, any potential service issues. For example I'm not interested in a 5k stay... If the house car is not guaranteed to be available, if I have an appointment that I can give advanced notice for... That seems like an error on their part. That should be the whole point of a concierge...I'm confident they take notes on every phone call & associate it with a phone number. The over the phone service went from... Excellent to very short, disinterested in making a good impression. Over the phone I could hear subtle changes in their voice... Or blanket statements of all the great amenities on offer... but when I call to ensure these amenities before booking... All of a sudden it's we can't schedule the house car or we can make other arrangements for you as in call a car service... Huh? why if that is an amenity guests are expecting to add value to the their stay?. I'm very familiar with Aman & love Amangiri. So I know Aman NYC is probably not product worth my time by comparison but if the service is exceptional & helps me get to a Dr.s appointment. I'd go for the heck of it. But again the Cracks show that even over the phone it's inconsistent. That's when you need to have your phone service 10/10. I believe the team thinks they understand sophiscated customers & I think they believe they are a sophisticated team. But they are not. Being unsophisticated does not mean,they sound unpolished, it's actually the over measure of their own social prowess of perception. They think they can detect by phone a person, who is comfortable in these environments. If this person belongs & is this over the phone "Guest" Worth them putting forth excellent service. But it's Training time for AMAN NY...Hi, My friendly sounding voice is a gesture to put the phone team at ease...in order to answer my questions & to be approachable to them. Me, sounding relatable over the phone... is a gesture of... Relatability. To make your team feel comfortable. In reality my life hardly as relatable as I attempt to sound over the phone. Unless you stay at these hotels I suggest your staff fully understand "rich" people are not simple, easy to read or all the same... & you should treat every phone call as a SALE, you are selling me every moment or you are failing your guests. & you are losing your Aman property very real, sales. What I need from a property is to live up to high expectations, No matter how you perceive a person over the phone. I'm not calling to Impress your Aman Staff, I'm calling to see if you will live up to my time, being spent at your property. That means are you pleasant, relaxing, willing to ensure my needs will be met & exceeded. No one was awful over the phone but I could detect cracks & that's the problem.
We are staying at Aman New York and overall had a good experience, though there were definitely some highs and lows and likely would not recommend this property.
The rooms are very nice and well designed. Aman markets every room as a “suite,” though in reality they feel more like a very spacious standard New York hotel room. Compared to most NYC hotels, the rooms are absolutely larger than average, but the layout is still fairly straightforward — primarily just a bed, TV area, and a large bathroom with a soaking tub. The finishes and materials are beautiful, the room is quiet and relaxing, and the in-room fireplace creates a very cozy atmosphere.
One thing worth mentioning is that the hotel lobby starts on the 14th floor, while the actual hotel guest rooms are located below that, roughly on floors 7–12, with the private residences occupying the higher floors above the lobby. As a result, the views from many of the hotel rooms are fairly underwhelming, especially compared to what you might expect from a luxury property in Manhattan.
The gym was solid for a city hotel with plenty of equipment, though nothing particularly special.
I personally did not book a spa treatment, but we spent time in the spa area where the pool is located. The indoor pool is beautiful, though unfortunately the water temperature was noticeably cold. We asked if the heat could be turned up, but nothing changed during our stay. Also worth noting: there is no complimentary jacuzzi or cold plunge access unless you specifically book the “Banya” experience, which felt disappointing at this level of hotel. The locker rooms were fine and include both a steam room and sauna. My sister booked a 60-minute massage and said it was good, but probably not worth the price, especially since it did not come with much of an additional spa experience or extra amenities.
The biggest disappointment during our stay was the food and beverage availability. Only one bar was open the entire time although shoutout that bar and bar manager he did a great job and was very friendly and knowledgeable. The downstairs jazz bar was closed and the outdoor terrace bar was also closed, which really limited the atmosphere of the property. On top of that, the omakase sushi experience was closed on Sunday and Monday. Under normal circumstances that may be understandable, but during Memorial Day weekend it felt surprising that they wouldn’t have it operating.
Service overall was fine, but not particularly warm, proactive, or memorable in the way you would expect from an Aman property or any other top tier luxury hotel. Nothing was bad, but it lacked the attentiveness you often receive at other five-star hotels.
Overall, Aman New York is a beautiful property with excellent design and strong wellness amenities but likely my least favorite Aman hotel. If you are simply looking for a luxury stay in Manhattan and do not specifically need to be near Central Park, there are several hotels in the city — such as Faena or The Greenwich Hotel — that offer a very comparable experience at a significantly lower price point.
Aman New York delivered an exceptionally refined and attentive luxury experience that exceeded expectations. During our stay, it often felt like there were more staff than guests, which translated into seamless, highly personalized service. Staff across the property were warm, professional, and genuinely helpful.
The physical location was truly perfect for exploring Manhattan. Rooms were thoughtfully designed and very well appointed with high-end amenities. The overall vibe leaned more toward business travelers than couples during our visit, but it did not take away from the experience. We took advantage of the spa, which was tranquil and truly restorative. The Jazz Club was also a fun way to spend an evening.
Overall, Aman New York offers a polished, serene escape with standout service and design. From the abundance of fresh flowers throughout the property to the sleek, modern design that felt both calming and sophisticated, the attention to detail was impeccable.
Really overpriced and not that great for a city hotel. You have better options in New York like the Ritz Carlton NoMad or Four Seasons. Also Aman is not a reputable company.
I live in New York City, and regularly stay at luxury hotels, so I was very curious about Aman New York, especially given its reputation and pricing, with entry level rooms/suites starting around $3,500 per night. I have not stayed here yet, but I have been seriously considering a staycation. What is holding me back is the exterior presentation, which unfortunately does not reflect the level of the brand. Walking by multiple times, I have consistently noticed that the windows on the hotel floors just above the retail level are visibly dirty, with streaking and buildup that is hard to miss. This has not been a one time issue, it has looked the same across different visits. The main entrance on 57th Street is even more surprising. The entry carpet, which should be one of the first signals of the experience inside, has noticeable staining and wear that has not been addressed over time. At this level of hospitality, those details are typically immaculate. There are also design choices at the entrance, such as the ugly artificial vines, that come across as unexpectedly low end and out of sync with the Aman aesthetic. I understand there is nearby construction all around, but for what is arguably the most expensive hotel in New York, these are all very fixable and highly visible details. First impressions matter, and right now the exterior does not match the brand’s reputation. I’m sure the interiors are beautiful, but at this price point, the experience should feel exceptional from the moment you arrive, not just once you are inside.
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Update after the hotel’s response: I appreciate the reply, though I found it somewhat disappointing because my review already clearly stated that these observations were based on repeatedly walking past the property, not from a stay. That was the entire point: for a hotel operating at this price point and reputation, the exterior presentation alone should already reflect exceptional attention to detail. The issues shown in the photos, including clearly visibly dirty windows, worn and stained entrance carpeting, and artificial greenery that feels out of place with the Aman aesthetic, are all highly visible and easily correctable. What concerned me more than the physical issues themselves was the generic nature of the response, which felt more procedural than genuinely attentive. Also the hotel's response frames this as a gap between the hotel and the standard I expected, but the more important question is whether Aman itself believes these conditions reflect the standard it wants associated with the brand. Again, these are not overly demanding observations. They are basic presentation issues that are highly visible and easily correctable. Luxury hospitality is often judged by how a brand responds to small details and feedback, and unfortunately the response reinforced my hesitation about staying here.
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