The Hyatt Centric brand's debut in North Carolina lands as a boutique social hub in Charlotte's SouthPark retail and business district. The 175-room hotel opened in June 2025 with a lobby restaurant, a rooftop Japanese grill and interiors built around an earthy, tree-inspired palette.
The essentials
Group Hyatt (Hyatt Centric)
Opening June 2025
Rooms & suites 175 rooms and suites
Segment Upscale
Designer Rule Joy Trammell + Rubio
Entry rate From $170 Learn more → The place In SouthPark, Charlotte's premier retail and business district, the hotel positions itself as a boutique social hub for a neighborhood built around shopping and corporate offices rather than downtown tourism.
The concept The Hyatt Centric brand's North Carolina debut reinterprets the region's landscapes through an earthy palette of stone, wood and metal, with a curved centerpiece staircase and a living moss mural anchoring the lobby, designed by Atlanta firm Rule Joy Trammell + Rubio.
Dining & wellness IRO, the lobby restaurant, serves seasonal small plates and signature cocktails, while the rooftop Mizu offers wood-fired Japanese robata grilling; guest bathrooms are stocked with Drybar dryers and rainfall showerheads.
Our take A rooftop robata grill and a lobby moss mural are the kind of details that separate a Centric from a standard select-service Hyatt, and SouthPark's retail density gives this one a built-in audience beyond hotel guests.
Google guest reviews 4.6/5 · 557 reviews
Mostly great experience at the Hyatt Centric SouthPark. All of the staff that we encountered were fantastic. Especially Andreas the bartender! He was great to chat with! Super helpful and provided outstanding customer service! The hotel is nice and modern and also in a great location with tons of restaurants around and great proximity to the mall across the street.
The issue I had with this hotel is the room. I am all for updated and modern rooms, but this room provided absolutely NO privacy for the bathroom. The shower opens into the room. But, the worst part is the toilet room. Not only is the toilet room door "barn door" style and doesn't seal (you can hear everything happening inside), but the toilet room door is also translucent and you can see the outline of the person inside. My partner and I travel well together, but I don't want my outline to be seen squatting on the toilet, nor do I want to be heard going to the restroom.
Other than the room not providing any privacy, the stay was great.
I am writing to formally file a complaint on behalf of my best friend stay at your hotel on February 7, 2026, which was booked for her wedding night. Unfortunately, the experience did not meet reasonable expectations, especially given the nightly rate of $225.
First, we were extremely disappointed to learn that there was no microwave in the room. This is a basic amenity commonly provided by many lower-rated hotels, including 2-star properties. For a room at this price point, the lack of such a standard convenience was unacceptable.
Due to these ongoing issues and the overall dissatisfaction with her accommodations, the newly married couple made the decision to end their stay early and check out after one night instead of the originally planned two nights.
Given the inconvenience, missing personal property, and lack of expected amenities, I am requesting a refund for the room as a resolution to this matter. In today’s economy, guests should not have to waste money on substandard experiences—especially during such an important life event.
I am requesting that your corporate office review this matter and contact me directly to resolve it promptly. I look forward to your response. If this issue is not addressed in a timely and satisfactory manner, I am prepared to escalate the complaint to the Better Business Bureau.
Thank you for your time and attention. I hope you will make this right
I stayed at the Hyatt Centric, Southpark in Charlotte, NC this past weekend for my niece's wedding. I cannot say enough about how pleasant, accommodating and professional the staff was. I highly recommend this hotel to anyone who needs a 5 star hotel! Also the food at Mizu was exceptional and the staff superior. A big shout out to the ladies in the breakfast restaurant! They were not only super accommodating and they served with a smile on their faces and were too funny. WONDERFUL WEEKEND!!
We only stayed one night, in transit to another destination, but the stay was wonderful. We checked in and we were greeted by Michael at the Valet stand who was wonderful. He helped us with our tons of bags and even helped us up to our room. My kids and me got on to an elevator to go to our floor and a gentleman got on while I was swiping our card and hitting the button for our floor, a safety feature for the hotel is you need to use your room key to get to your floor. He never swiped a card or even looked at what floor we were going to and when he got off he just stood outside the elevator. This concerned me greatly and I said something to Michael when he brought our bags in and he had already noticed and was going to make sure the man was supposed to be there. This made me feel a lot more comfortable! Check in went smoothly and the room was spacious and clean and the beds were comfortable. When we checked out the next morning Sam was at the valet stand and he was just as nice and helpful capping a nice stay. We will be staying again on our way back home because of this!
Clean hotel, nice decor, downtown location with valet parking (the other option is to park and walk a little distance) friendly check-in.
My complaints are the shampoo, conditioner and body wash are in a shared refillable bottles (picture) and I don’t feel like they are sanitary. I need to start brining my own products.
Another complaint is each bed gets 2 pillows instead of 4. We had 2 queen room. Which is fine accept the pillows go flat, so you have to stack the pillows when you sleep and they still go flat.
Also the light under the beds are automatic (picture), which is helpful for getting up in the middle of the night for the bathroom and they turn off after a few minutes. BUT there is no way to completely turn them off and I had my baby in a Pack N Play and every time he moved they turned on and would wake him up. We called the front desk and they said this is a common complaint and they can put electrical tape over them (by this time it was 11pm and was just trying to get my baby to sleep) or they recommend putting towels (we got 3 towels total so limited on the morning shower) over the lights. Which we ended up doing. We mentioned again when we checked out he said this is a common complaint with Hyatt too. Not really any incentive to this complaint though.
Overall I would return because the hotel is clean, convenient location. I would just bring my own toiletries and cover the lights with towels.
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