The first Canopy by Hilton in North Carolina, this ground-up, 150-room hotel opened in SouthPark in July 2020 on a site that was once a dairy farm. It brought Hilton's lifestyle-leaning, neighborhood-inspired brand to Charlotte's upscale retail and corporate district for the first time.
The essentials
Group Hilton (Canopy by Hilton) / owner Tara Investments
Opening July 2020
Rooms & suites 150 rooms
Segment Upscale / Lifestyle
Designer Wilson Associates
Entry rate From $130 Learn more → The place Located at 4905 Barclay Downs Drive in SouthPark, Charlotte's upscale retail and corporate hub, the five-story hotel was newly constructed on a site that was previously farmland, with no prior hotel use.
The concept Canopy by Hilton Charlotte SouthPark introduced Hilton's neighborhood-focused lifestyle brand to North Carolina, leaning on Wilson Associates' interiors (millwork finishes, marble countertops and earth tones) to nod to Southern hospitality and the surrounding SouthPark community rather than a generic corporate look. It opened in July 2020, just as the leisure and business-travel market was beginning to reopen after the initial pandemic shutdown.
As a Canopy property, the hotel is built around neighborhood-style social spaces (a communal-table restaurant, an English-garden-inspired event lawn and an evening tasting ritual) positioning it as a lifestyle alternative to the corporate-branded hotels that dominate SouthPark's office corridor.
Dining & wellness The hotel's Fine & Fettle / Canopy Central restaurant and bar uses communal tables and local, seasonal ingredients; amenities include roughly 9,000 square feet of meeting space, a fitness center, a garden-style event lawn, a Transfer Lounge for luggage and changing, and a pet-friendly program.
Our take A well-executed example of Hilton's Canopy concept applied to a suburban office district: the neighborhood framing works better here than in denser downtowns, since SouthPark genuinely has a retail-and-dining identity to lean on. Less compelling for travelers who want to be in Uptown rather than the office park.
Google guest reviews 4.2/5 · 710 reviews
This is a nice Hilton but I did expect a little more with it being called a "boutique" hotel. The room was a little small but everything was nice. Not a huge fan of the refrigerator - it's a drawer that didn't get super cool and was hard to open/close. Loved having the robes and slippers. Also loved the crushed ice/water dispenser by the elevators - didn't have to go downstairs to the gym/lobby to fill water bottles. The A/C was the biggest issue during the stay - not sure if it's a problem with the system or just the fact that it's so hot outside but the lobby/hallways were very warm and couldn't get the room temp down below 75 degrees - that made it uncomfortable for sleeping. The restaurant/bar is nice - good options for food. Bar was out of several liquors so unable to get a few of the listed cocktails. Walking distance to several very nice restaurants, hotel provides a free shuttle which was very nice. Highlight of the stay was Napoleon at the front desk - his customer service is superb and made coming into/leaving the hotel the favorite part of my stay. Would I stay again?? Not until they get the A/C issue worked out, there are other nice Hiltons in the area that would probably have been a better choice.
I usually do not leave reviews but I had a horrible experience and on Independence Day, July 4th 2026. I called this hotel in advance before booking making sure they provided play pen for my baby. I was informed that they do have them available and I would have one ready for me. Upon my arrival I noticed there was not parking available near the entrance doors to unload luggage. I parked right across the hotel. As I was checking in and receiving my key card, I asked about the playpen and I was I formed that they were going to go look for one. So I proceeded to go to the room hoping they would bring the playpen to my room to lay my baby and go get the rest of the luggage which was my baby’s formula, baby bottles and diapers. At this point 10 or 15 minutes passed and no one has come to my room or called me to notify me about the delay. So I called guest services three times and finally had an answer that they couldn’t find the playpen. So I could not leave my baby on an open bed because my baby could roll over and fall. In which time I’m guessing my vehicle was towed! I finally was able to go outside to get the rest of my baby’s things and to my surprise my car was not there anymore. (While checking in I was never informed about designated parking) just to go get my vehicle from the towing yard and only within two hours I was charged $450! Not including the uber expense. I contacted the hotel plenty of times and I never received a call back managers on duty Kiaia McDowell. Kerisha Sumtner and the GM Garry Colbert. I was the one calling to check on updates with a solution or refund for that expense. Which their response was only “ oh that’s not our parking spots, we have a building where you can park”) being my first time there how would I guess or know that information? I was never given any parking information. Horrible customer communication from this hotel staff!
Responding to your excuses. Like always there is an excuse for everything and no accountability from these companies! Shows how much you care about the customers that keep your business going. And another lie! I was never contacted back from anyone unless I initiated and kept calling you! I am amazed how on this public view you try to make many excuses and try to defend yourself. But this is not for you. This post is for the people so they are aware of the issues in your hotel location.
I was very impressed with my stay at the Canopy by Hilton. I would out this hotel on the “luxury” side of hotels with special amenities like Nespresso machines, slippers, robe, and high end toiletries including a loofa. The king bed was very comfortable and the a/c kept the room cool. I also greatly appreciated a barn door that closed the sleeping area off from the bathroom and entryway, which cut out noise and light from the hallway.
The hotel is located in an upscale area with great restaurants and bars in close proximity to. There is also a Walgreens and Whole foods within a 20 minute walk if you need grocery or pharmaceutical items.
The common areas are comfortable, modern, and chic. There is filtered water and ice available on each floor, a coffee shop, bar and restaurant. My only critiques are the gym is quite small and the water pressure in my shower was very poor. My ironing board was also broken, but I was able to make it work.
Overall its a high end hotel in a very nice area. I would stay here again and recommend it if you’re in the area.
I am not sure how this hotel is considered luxury. Firstly, I waited a long time to talk to someone when we first arrived. All I needed to know was where to park. The parking is on the back of the building. The lot is small. We ended up parking in the deck across the street. We didn’t like that the lot was such a tight fit. Our room was not ready until after 4pm, and I had to ask for the room to be readied and for the digital key. They have almost zero snack and sundry options. You can’t even buy Advil or a Gatorade. There didn’t appear to be vending, either. I’ve stayed at dozens of Hilton hotels and this is the worst in terms of snacks/drinks. The room was fine. It is not luxury. The beds are soft. TV was ancient and blurry. The shower had very low water pressure and took a while to heat up. It has barn doors for the toilet area. I did like the liquid hand soap! Rare find at a hotel. The “fridge” is a drawer that cannot hold much at all.
I recently migrated away from Hilton Honors, but this is a nice property. We hosted a business function in one of the meeting rooms and the catering, especially lunch, was fantastic. The catering manager was super friendly and courteous.
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