We got the king bedroom on the 8th floor on a cheaper deal given the renovations at the moment. The renovations weren't very disruptive: no noise and the main entrance was still open. Two of the four elevators (1 & 2) only went to the first floor, so we had to walk down two short sets of stairs to get to the ground; and the pathway to reception was a little narrow. Other than that, I experienced no other issues related to the renovations.
Everything with the hotel was quite pleasant: the room was large, the bedding clean, the amenities were high quality. My biggest problem with the room was one that often happens with hotels, which is the open shower. No door, meaning water will get out so I recommend putting the bathmat as far as you can. Water pressure was also so-so. The vents were still fairly dusty and there was a little mold in the shower, but all hotels have these problems nowadays, and it didn't affect me at all.
My biggest problem with this hotel was the parking. The parking is valet, self-service not allowed, which makes it a pain to get around if you're someone who prefers driving over PT or if you're planning to go to several far-off places. The good thing is they only require 30 minutes' notice, but you can't help getting a little conscious of the workers going back and forth when you want the car more than once a day. Also, the parking is $60 a day, but I guess that's to be expected in the city.
The location is great: close to Rundle Mall, beautiful church across the intersection, and close to trams and likely buses too. Given that it's in the city, expect traffic noise, sirens, people yelling, etc. from time to time. For me, I just wish they had a parking lot.
Another problem I had with the hotel was around the swimming pool. It says heated pool and the concierge said it was 27°C, but you gotta adjust these things depending on the circumstances (he said they weren't allowed to raise it, whether due to hotel policy or something else, I don't know). To be fair, the weather we chose to swim in was cold, probably 15°C, and it was two hours before closing (6:00–22:00), so I don't they expected anyone to be crazy enough to swim. But when the weather's colder and you have an outdoor pool, it should be obvious to raise the temperature of the pool. The lights were also flickering off and on, and we had to get out to press the jets in the smaller pool on (which weren't heated anyway).
There was also a bit of a safety issue in the smaller pool around the connecting area between the pools. The pipes to each side suck in, but really should be covered with something just in case a kid tries to put their fingers.
The gym was well equipped (and open 24 hours!!) and right next to the swimming pool. Both provided towels but did not have showers. It's not much trouble for us, but could be a slip hazard and just a pain for the cleaners.
Service was attentive and polite. However, when checking in, the staff member didn't mention about check-in and-out times or about facilities as I'm used to at other hotels, but maybe that's hotel policy as well. Not a big deal since I can ask, but it just stood out as uncommon. Service could be a little friendlier at the door, especially with the security already at the door; whether or not I am a guest shouldn't matter in terms of politeness.
Hotel breakfast was included, and it was one of the best ones I've had. It was a diverse spread of your average breakfast foods (one morning had chicken wings though). The cinnamon scroll and croissants were tasty, my companion thought the poached eggs were perfect, but I got to shout out the rice congee. It had tiny shreds of chicken, and slices of spring onion and ginger. It's perfect for the morning: light and savoury. I would eat it at any time and any place, and will be trying to recreate it at home. Compliments to the chef.
Overall, good hotel, would come back when with other people to split and recommend it for multiple travellers—especially at the cheaper price: $230 for a night.
This was an extremely disappointing hotel stay. We stayed at many different hotels and sometimes we travel within Australia as well, but I have never had such a bad experience. I honestly didn’t expect a Hilton to give me such a terrible week.
The hotel is very old and poorly maintained. The shower walls and bathtub had hair left behind by previous guests, and the bathroom ventilation was covered in thick dust. The hairdryer stopped working in less than a minute and wouldn’t turn back on. After calling the front desk for a replacement. We were already exhausted on the firstday arrived Adelaide, but I couldn’t possibly go to bed with wet hair. it takes almost an hour for another hair dryer.
Another issue was the TV. We had planned to watch the Australian Open during our stay, but the screen kept flickering every 2 seconds, and the sound was completely out of sync with the picture. It was frustrating and even gave us headaches after a while. We eventually asked for room change next day, but the process wasn’t pleasant. The staff seemed annoyed as if we were causing him trouble.
and about the bathroom cleanliness issue, we only mentioned it as a polite reminder, otherwise we wouldn't just cleaned it ourselves and moved on. But the staff’s attitude was dismissive, implied that room changes weren’t a big deal didn’t require much explanation, which left us quite surprised, seems we're just making things up. The new room’s TV was slightly better but still flickering.
What truly made us feel hopeless was the constant noise at night. It sounded like cracking or popping from the walls and ceiling, probably caused by day and night temperature changes, but it was so loud and frequent enough to wake us up multiple times. Sometimes it was so sharp that we thought someone was opening the door or that the ceiling crack and fall. We didn’t sleep properly a single night throughout our stay. and also food safety, I honestly don’t even know where to start. When we saw small insects flying around the food in the club lounge, completely lost appetite. That was the final straw. After this awful experience, we will never return to this hotel, and I will be warning all the people I know not to waste money here.
Stayed here for 4 nights for Gather Round. Booked back in mid 2025.
Hotel is in the middle of renovation and transformation to the Amora Hotel and will no longer be a Hilton Hotel as of the 1st of July 2026.
As the hotel is in the middle of renovations, the main entrance is closed and there is one smallish door that every person uses. There is only steps to the door and no ramp. There is a temporary mobility lift. This is where some of the staff come into question. I travelled with my uncle who has mobility issues. Only twice was he offered the mobility lift by staff who took the initiative to ask if he would like to use the lift. Other staff members literally stood there and watched and did not offer any assistance. Once he was by himself and nobody helped him. Front desk was okay. Nothing fantastic.
The room itself was fine. It is on the older side as expected. No smart TV per se. The TV was on the small side but the room next door had a bigger TV so it’s just luck. Paid for the upgrade to a deluxe room so we could have a shower. Also paid for the upgrade to the Victoria Square view room. Even on the 6th floor, the view was nice! If you’re on the other side of the floor, you now face a new apartment building.
Was great to have an opening window! Also I found it too hot to have a doona on the bed and too cold without it. Why is there no sheets??
The room service was actually great and offered great value for the price! We actually had it twice!
