LUMA Hotel San Francisco opened in July 2022 as the first hotel ever built in Mission Bay and the city's first ground-up hotel in over a decade. The 299-room, 22-story tower was named Tripadvisor's Best New Hotel in the U.S. for 2023.
The essentials
Group Independent (LUMA Hotels); developed and owned by Stanford Hotels Corporation
Opening July 2022
Rooms & suites 299 rooms and suites
Segment Upscale / Lifestyle boutique
Designer Hornberger + Worstell (architecture); Cole Martinez Curtis & Associates (interiors)
Entry rate From $270 Learn more → The place LUMA sits at 100 Channel Street in Mission Bay, the biotech and sports district that has grown up around Oracle Park and the Chase Center on San Francisco's southeastern waterfront. The 22-story tower was the first hotel built in the neighborhood and the first ground-up hotel to open in San Francisco proper in more than ten years.
The concept Developed and owned by Stanford Hotels Corporation, LUMA was conceived as a community-facing lifestyle property rather than a conventional convention hotel, with a ground-floor living room, a coffee bar and a marketplace designed to double as neighborhood gathering spots. The 299 rooms lean into natural light, smart-room technology and recyclable flooring, while the building's rainwater-harvesting system and motion-sensor lighting earned it LEED Silver certification. Tripadvisor named LUMA the Best New Hotel in the United States for 2023.
Dining & wellness Dining runs from Twyne, a ground-floor coffeehouse, to Trevino, a wine bar, and Cavana, the hotel's rooftop restaurant and bar on the 17th floor serving Latin American-inflected food and cocktails with skyline and bay views. A 7,250-square-foot event space and a fitness center round out the amenities; the hotel has no spa or pool.
Our take LUMA's real news is location, not luxury: it is simply the first hotel inside Mission Bay, a district that until 2022 sent every Chase Center or Oracle Park visitor elsewhere to sleep. The LEED Silver build and a genuinely useful rooftop bar make it a solid, well-placed choice rather than a destination hotel in its own right.
Google guest reviews 4.5/5 · 621 reviews
We had an overall good experience here. I liked the rooms, the automated blinds were nice and so was the view of the city. The bed was kinda uncomfortable but good enough. Also kinda hate the “carpet” it’s more like plastic yoga mat material and hurt our feet. We came for an anniversary and they went out of their way to write us a special note and leave chocolate which I loved. I ordered $65 bottle of champagne and they did charge me for the $100 one so just make sure to double check your invoice. I was given a refund. Ordered coffee and a ham crossiant from the robots, coffee was good but croissant cold which kinda freaked me out to eat cold deli meat like that. Valet was more like $113 instead of $90 so beware of that. Loved the rooftop and view of the water! Tacos were good too. Definitely has some things to work on but was fun to go. Not sure if I would stay again but still recommend checking it out one time :)
Absolutely loved our stay at LUMA Hotel San Francisco. We stayed for 2 nights and everything exceeded expectations. The rooms were modern, spotless, comfortable, and had an upscale feel while still being relaxing and welcoming.
The food was absolutely delicious too. Everything we ordered was fresh, flavorful, and honestly one of the highlights of the trip.
But the best part of the experience had to be the service robots. Such a fun and unique touch that made the stay unforgettable. Watching the robots deliver items throughout the hotel was seriously one of the coolest parts of staying there.
The staff was also incredibly friendly and attentive the entire time. Overall, such a unique and enjoyable experience in San Francisco. We will definitely be coming back.
I literally just checked out of the LUMA Hotel San Francisco after a two-night stay. I had a suite with nice bay views, but the room itself felt very corporate with ugly wallpaper and unattractive carpeting. It certainly didn’t feel like a luxury room.
I was also in the middle of moving, so I had a lot of luggage—three large suitcases, two boxes, and several smaller items.
When it was time to check out, I called the front desk to ask for assistance with my bags. Lucas, the front desk concierge (tall man in navy suit) answered the phone and said he would bring a luggage cart to my room. Which he did - When I asked if he could help me load the cart, he refused, saying he had to return to the front desk. I sent him that's pretty strange service and he didn't even respond and just walked to the elevator.
For a four-star hotel charging around $800 per night, plus $180 for valet parking over my stay, I found this level of service pretty crap. I have no problem paying premium prices when the service matches, but this felt more like motel-level service than a luxury hotel experience.
The bright spot was Aaron and Saul from the valet team. They were friendly, professional, and immediately helped me load everything into my car. I told them what had happened, they were surprised and said they had never been contacted or asked by Lucas to assist.
It’s unfortunate because the hotel itself has potential, but customer service is what guests remember. Based on this experience, I wouldn’t stay here again or recommend it to others.
We stayed at the hotel for four days to see Deadmou5e at the Midway on July 4th. The location was perfect for us. We had a corner room facing the port, within walking distance of Giants Stadium. The rooms are clean, and the staff is very friendly.
My three-star rating is based on a few issues I noticed during my stay.
The iPad provided for check-in was dirty. There was no one available to take our car at the valet parking on Saturday morning/afternoon.
When we entered the room, it smelled humid. I mention this because some reviews say the rooms are spotless, which they generally are, but dirty iPads and humidity-related smells tell a different story.
On Saturday, we weren’t sure if we needed to leave the car running with the key in it while no one was there. When the workers arrived, they didn't say anything, which was confusing until the concierge came out and asked us to leave it there.
The hotel also lacks a designated drop-off or pick-up spot for ride-share services. We were picked up and dropped off on the main avenue, causing traffic jams right outside the hotel driveway.
We had a terrible experience at the rooftop bar. The service was the complete opposite of what we experienced at Luma. We expected similar service since they are in the same building and share an elevator, which, by the way, we had to figure out on our own because there are no signs or guidance on how to get to the rooftop. I'm not sure we'll consider staying here again, mostly because of thr rooftop experience.
Unimpressed for the price.
The rooms themselves are fine, and the motorized curtains are a nice touch. However, the flooring in the rooms is some type of rubberized plastic that feels more like something you would expect in a gym. It was not comfortable and felt sticky.
Parking is also frustrating. You essentially have to valet your car for $90 per night. We had an early flight out, and it took 30 minutes for the valet to bring our car around, even though no one else was waiting. We were given a code to text when we wanted the car brought up, but after sending the text, nothing happened. About 20 minutes later, I went downstairs, and the front desk person told me, “I don’t know where those texts go.” She also could not find the valet attendant to get our car.
Overall, it was a frustrating experience, especially when trying to catch a flight. I would not stay here again.
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