voco Queenstown opened in July 2026 as IHG and owner Pro-invest Group's repositioning of the former Holiday Inn Express & Suites Queenstown into the group's premium voco brand. The conversion refurbished all 227 rooms, added the Mediterranean restaurant Mozzarella & Co. with a wood-fired show kitchen, and redesigned the lobby around a commissioned Māori artwork, all steps from Queenstown's lakefront.
The essentials
Group IHG Hotels & Resorts (voco)
Opening July 2026
Rooms & suites 227 rooms
Segment Upscale / premium
Designer Space Studios
Entry rate From NZD 140 Learn more → The place On the corner of Stanley and Sydney Streets, within walking distance of Queenstown's lakefront and town centre, and close to Coronet Peak, The Remarkables and Milford Sound day-trip departures.
The concept voco Queenstown is a brand-change conversion: the former Holiday Inn Express & Suites Queenstown, owned by Pro-invest Group, repositioned by IHG into its premium voco brand roughly six years after its original opening. The full refurbishment covers all 227 rooms and suites, upgraded meeting spaces and a redesigned lobby by Space Studios, anchored by a whītau harakeke artwork, Mīharo, by Māori artist Cheree Te Orangaroa Downes. IHG and Pro-invest frame it as a strategic repositioning of an existing asset into a stronger, premium proposition rather than a ground-up build.
Dining & wellness Mozzarella & Co. is a new Mediterranean restaurant and bar with South Island influences, built around a show kitchen with a wood-fired pizza oven, in-house bakery and chef's table. It adds a private dining room for up to 14 guests and an outdoor terrace and lounge with firepits.
Our take A textbook IHG conversion play: mid-scale asset, premium brand, refurbishment doing the heavy lifting instead of new construction. The show-kitchen restaurant and Māori-artist lobby commission are the parts worth watching for return visitors who knew the old Holiday Inn Express.
Google guest reviews 4.3/5 · 881 reviews
We stayed at the newly renovated Voco hotel in Queenstown and were genuinely impressed, five stars, well deserved.
First off, the location is excellent, and it was a lovely surprise to find the hotel recently renovated. The rooms are fresh and nicely updated, and the breakfast selection was good too.
But what really stood out was the customer service. We unfortunately didn’t catch any names, but the ground floor staff, the team helping around the lobby and common areas, not just reception, were exceptional. We never had to wait in a queue, and every interaction was friendly, warm, and genuinely helpful. Small touches made a big difference, like staff offering to carry our skis to the dry room without us even having to ask. It’s rare to experience this level of service consistently, and it’s something management should really recognise and be proud of. Any questions we had at reception were also handled quickly and without any issues.
Our kids loved the gym and sauna too, a great touch for families.
The one area with room for improvement is room cleanliness. I won’t go into detail here, but I’d be happy to share specifics directly with the hotel if useful. I mention this not just for guest experience, but because keeping on top of it will also help protect the rooms from unnecessary wear and tear over time.
Overall, we had an amazing stay and would highly recommend, this hotel is clearly doing a lot right, and I hope this feedback helps them keep improving.
Decent stay. Rooms were a little quirky, but it looked like they were doing some remodels so maybe they are improving things. The rooms were not very big and we had a room with zero view. Can’t really complain because we’re really only there to sleep. For some reason they had an unmovable curtain around the glass shower next to the bed. No door to the bathroom, which was weird. Oh well. They do offer parking at NZ$25 per night.
I stayed here for 5 days and 4 nights and really enjoyed our stay! The staff were all very friendly and welcoming. Breakfast was tasty with a good variety. The room was clean and comfortable. The location is also great—it's only about a 5–10 minute walk to the city center, so it's easy to get around on foot.
They also have free tap water refill available, so it’s a good idea to bring a water bottle with you. Just a heads up, there are no complimentary bottled waters in the room.
We had a great experience overall and would definitely stay here again!
TL;DR: 11/10. I would recommend this hotel based on the service alone. Just book it.
This was an incredibly special trip for me and my family, and we spent more than two weeks at the hotel so we could take our time and properly enjoy the town.
The staff consistently went above and beyond to make our stay even more memorable. Our daughter now has two honorary aunties in Jessy and Mia at reception, who always greeted us with a warm welcome.
Olivia is your go to for chocolates and recommendations on where to find the best Thai. Although Thai himself at reception would have to be up there, and can help you with anything you need during your stay and offers plenty of laughs.
A special mention must go to Jazmin. Your coffee skills and all round service are genuinely top tier. Rose, James and Shayal (cool name, use it) also deserve recognition. It is clear that the three of you are foundational members of the team and play a huge role in creating such a welcoming atmosphere that functions at a high level.
The recent changes to the hotel have taken it to another level, and the little reading corner has brought my passion for reading back (Ara from the bookshelf is a wild read).
From the conversations I had with the staff, I am confident that the friendly, personal service will remain at the heart of the experience and I'm looking forward to booking dates for a summer stay next year.
Thank you to everyone for helping make such an important family trip so memorable.
Had a great experience at this restaurant! The food was absolutely delicious, everything was fresh and full of flavour. You can really tell that a lot of care goes into each dish.
The staff were friendly, welcoming, and provided excellent service throughout our visit. The atmosphere was lovely and made the whole experience even better.
Definitely a place I would recommend and I’ll be coming back again!
See more reviews → 
