ROKI Collection Queenstown opened in September 2025 with just 15 suites on the shore of Lake Wakatipu, a short walk from the town centre. Designed by Sumich Chaplin Architects with interiors by Virginia Fisher, it positions itself as New Zealand's newest ultra-luxury address, with rates reported as high as NZD 32,000 a night for its flagship suite.
The essentials
Group Independent
Opening September 2025
Rooms & suites 15 suites
Segment Luxury
Designer Sumich Chaplin Architects (architecture); Virginia Fisher (interiors)
Entry rate From NZD 2,800 Learn more → The place A lakefront site in central Queenstown on Lake Wakatipu, a three-minute walk from the town centre with views toward the Remarkables range.
The concept Fifteen suites only, ranging from one-bedroom retreats to a 550-square-metre, four-bedroom flagship with its own lift, rooftop plunge pool and butler, make ROKI one of the smallest and most exclusive hotel openings in New Zealand this year. The name comes from the Maori word for tranquil, the stated design brief behind the whole project.
Dining & wellness Culinary director Paul Froggatt runs three venues (Essence for fine dining, The Terrace for seafood, The Library Bar for cocktails) alongside ROKI Pure, a wellness sanctuary with a thermal zone, indoor pool, jacuzzi and two treatment suites.
Our take Fifteen keys is a small enough number that ROKI reads more like a private lodge than a hotel, and reported rates as high as NZD 32,000 a night for the top suite put it alongside New Zealand's established luxury lodges rather than its city hotels. It's a confident bet on Queenstown's ultra-wealthy end of the market rather than a broader luxury audience.
Google guest reviews 4.8/5 · 38 reviews
Our stay at ROKI Collection Queenstown was exceptional from start to finish. From the moment we arrived, we were welcomed with genuine warmth and outstanding hospitality that made us feel completely at home.
The rooms were absolutely beautiful—spacious, impeccably clean, and finished to the highest standard with every luxury you could ask for. The attention to detail throughout the hotel was remarkable, creating a relaxing and sophisticated atmosphere that made our stay truly memorable.
What really set ROKI Collection apart was the incredible service. Every member of the team went above and beyond to ensure that both we and our family had everything we needed. Nothing was ever too much trouble, and the level of care and professionalism exceeded our expectations.
The warmth, luxury, and personalised experience made this one of the best hotel stays we've ever had. It was worth every dollar, and we left with wonderful memories that we'll cherish for years to come.
We've already recommended ROKI Collection Queenstown to our friends and family, and without hesitation, we'll be returning on our next visit to Queenstown. Thank you to the entire team for making our stay so special!
A late lunch at Roki Collection Queenstown doesn’t really follow rules…and mine certainly didn’t.
I started in the library, where Franco set the tone immediately. It’s the kind of bar that makes you slow down without being told to. Franco is a class act… calm, precise, and effortlessly good at what he does. He made me the best Vespa I’ve ever had, and honestly, I’m still thinking about it. If you go, do yourself a favour and ask him to finish the experience with his signature drink. He won’t steer you wrong.
Then I drifted out to the terrace for lunch with Laura, where the mood shifts completely…open air, beautiful pacing, everything arriving like it’s exactly when it should. It feels like the hotel gently expands around you so you can just settle into the afternoon without noticing time passing.
And somehow I ended up back in the library to finish it all off… like closing the loop where it started, slightly lighter, slightly happier, and definitely staying longer than planned.
It’s the kind of place where lunch isn’t a meal, it’s a slow rotation between rooms you don’t really want to leave…
Our stay at ROKI was quite conflicting with our understanding and expectations of what a luxury hotel and service are supposed to be after travelling around the world.
The hotel uses heavily perfumed fragrances throughout the property. The scent even travels into the breakfast area and mixes with the taste of the food, which we found quite unpleasant. Although the hotel management genuinely tried hard to accommodate our request, I felt there was a strong belief that everything possible had already been done correctly. As a result, they never really questioned whether the concept itself might be the problem. My impression was that they didn't fully appreciate the potential toxicity of synthetic fragrances or how negatively they may affect people's health, especially children and those who are sensitive to chemicals.
We also found it very unusual and frustrating that, as a guest, you cannot completely turn off the air conditioning. You can change the temperature, but the staff confirmed that the system cannot be switched off completely. They could only reduce it remotely from the front desk. The result was a constantly dry and burning nose and throat every morning, on top of Queenstown's already dry winter air.
The biggest disappointment for us was that three of our four bedrooms had sealed windows that couldn't be opened. We came to Queenstown to enjoy the fresh mountain air, yet we felt completely sealed inside. If fresh air is important to you, as it is to us, I would strongly recommend asking about the room configuration before booking. Ironically, the hotel's website invites guests to "inhale and relax" and offers "an invitation to breathe." Unfortunately, we didn't feel we had much opportunity to do either.
We didn't even end up trying the restaurant because it meant walking through the heavily perfumed lobby. After doing that just a couple of times, my jacket absorbed the smell so much that I had to wash it properly after returning home. The fragrance itself is quite masculine and simply not to our taste.
Breakfast was another disappointment for us. The menu felt quite limited, especially for guests staying longer than two nights, and there was very little buffet selection. Having said that, the kitchen staff genuinely did their best to accommodate our individual requests, and we really appreciated their willingness to help.
So my two stars go to whoever decided to perfume the entire property through the central ventilation system and to design rooms without opening windows. We genuinely felt trapped in a concept that was completely misaligned with what we expected from a holiday in Queenstown surrounded by fresh mountain air.
There were also several housekeeping oversights along the way. While we were repeatedly reassured through WhatsApp that our request to replenish the drinking water had been completed, in reality it hadn't happened. We waited an entire day before asking a manager to come to the room personally, and only then did they realise the water had not been delivered. It seemed that requests were simply being ticked off rather than actually checked. I found it quite inattentive that staff continued replying, "The water has been replenished," while we were telling them that it hadn't. They say they are extremely caring and try hard, but unfortunately that wasn't our experience.
Having said that, the interiors are beautifully designed, and the location is excellent.
I genuinely wish the team all the best, but we won't be returning.
This place is probably perfect for people who enjoy strongly scented luxury hotels and a rather snobbish atmosphere. Unfortunately, it wasn't the right fit for us.
Unquestionably one of the best hotels I've ever visited. Everyone on staff at Roki made my wife and me feel like we were the most important people in the building. We were at the hotel to celebrate my wife's birthday and you would have thought the hotel staff were family. Every person knew it was her birthday and acknowledge it to her. She had gifts and a custom made cake in our room with a handwritten note. We took advantage to the offerings from the spa and each treatment was outstanding. The rooms were outstanding - feeling more like an apartment than a hotel room. Every finish was perfect. Finally, the restaurant delivered impeccable service and outstanding food. The servers at both restaurants and the bar were attentive and friendly.
⭐️⭐️⭐️⭐️⭐️
Roki Collection is, without question, the best fine-dining restaurant in Queenstown and genuinely one of the top three dining experiences I’ve had anywhere in the world.
Giacomo was absolutely outstanding. His service was warm, professional and effortless, and the way he explained the menu and food options in depth made the whole experience even better. You could tell he truly cares about what he does.
Eric, the wine expert, was just as impressive. I gave him a very brief description of the kind of wine I like, and he absolutely nailed it. His knowledge, confidence and professionalism were second to none, spot on recommendation.
From the service to the food to the overall atmosphere, everything was flawless. Everyone involved in this restaurant should be incredibly proud of what they’ve created.
What an experience. We’ll be talking about this one for a long time!
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