Accor's Fairmont brand is building its first Phoenix hotel around the preserved shell of a 1930s hardware warehouse, folding 225 rooms and 34 suites into the base of a new 25-story downtown tower. Opening has slipped from an original 2025 target to early 2027, with 151 separately sold branded residences occupying the upper floors.
The essentials
Group Accor · Fairmont
Opening Early 2027
Rooms & suites 225 rooms + 34 suites
Segment Luxury
Designer Gensler (architecture); Accor Luxury Design & Technical Services (interiors)
Entry rate NC Book a hotel in Phoenix → The place Fairmont Phoenix rises at the southwest corner of First Avenue and Jackson Street, at the southern edge of downtown's Central Business District and inside the city's Warehouse Historic District. The site sits directly next to Footprint Center, two blocks from Chase Field and about four blocks from the Phoenix Convention Center, putting the hotel inside the compact core that carries the city's sports, conference and entertainment traffic.
The concept The project builds a new 25-story tower around the shell of the Arizona Hardware Supply Company building, a four-story 1930s warehouse whose street walls are preserved under a city conservation easement: one of the more literal adaptive-reuse gestures among Phoenix's current wave of downtown towers. Guest rooms occupy the lower floors; 151 privately sold Fairmont-branded residences, in one- to three-bedroom and penthouse configurations, take floors 14 through 25 and are not part of hotel inventory.
Accor signed the Fairmont flag onto the site in June 2022. Thunderbird Legacy Development is developer and general partner, in partnership with the nonprofit Arizona Opportunities Industrialization Center (Arizona OIC), which owns the underlying land. The project originally targeted an early-2025 opening; that date has since slipped to early 2027, with no revised date beyond that publicly confirmed as of mid-2026.
Dining & wellness Plans call for four food-and-beverage venues (a full-service restaurant, a lobby bar, a rooftop pool bar and a café) none of which had a named operator or chef as of mid-2026. The hotel is also slated to include a spa and wellness center with five treatment rooms, a health club, a rooftop pool and terrace, an 18,000-square-foot Fairmont Gold lounge, and more than 23,000 square feet of meeting and event space aimed at Phoenix's convention business.
Our take Building a 25-story luxury tower directly onto the walls of a 1930s hardware warehouse is a more committed piece of adaptive reuse than most branded openings attempt, and the site, wedged between Footprint Center and the convention district, gives Fairmont a genuine downtown position rather than a suburban one. The two-year slip from the original 2025 target is worth watching before treating early 2027 as fixed.
Google guest reviews 4.6/5 · 6871 reviews
Our family recently had the pleasure of staying at the Fairmont Scottsdale Princess, and I can honestly say it exceeded every expectation.
The resort itself is beautiful. The rooms were spotless, comfortable, and impeccably maintained. Every meal we had was outstanding, whether dining in the restaurants or ordering room service. The pool experience was equally exceptional, with attentive, friendly service that made it easy to relax and enjoy our vacation.
The Fourth of July celebrations were simply incredible. The Freedom Fest activities and concerts were first-class, and the fireworks display was great. It made celebrating America's birthday with our family an unforgettable experience.
What truly sets this resort apart, however, is its people.
Every single staff member we encountered—from check-in to housekeeping, the restaurants, poolside attendants, room service, and everyone in between—treated us with genuine kindness, professionalism, and hospitality. It never felt forced; every interaction made us feel welcomed and appreciated. That level of service is rare and is a direct reflection of an outstanding team and leadership.
Thank you to everyone at the Fairmont Scottsdale Princess for making our family vacation one we'll remember for a long time. Your commitment to excellence shows in every detail, but most importantly, it shows in the people who make this resort such a special place.
We'll absolutely be back to celebrate America's birthday again next year. Thank you for an unforgettable stay!
I've lived just three miles from the Fairmont Scottsdale Princess for the past 11 years, so I've seen this resort through many seasons and have always considered it one of Scottsdale's premier destinations. That's why my visit on the evening of July 4 was so disappointing.
The Plaza Bar, which I remember as having an upscale and relaxed atmosphere, felt noticeably different. The crowd was much louder and rowdier than I expected for a luxury resort. I also observed interactions near the bar that gave me the impression that some people may have been meeting for paid companionship, along with several groups whose appearance and behavior made the environment feel less refined and less comfortable than I remember.
I understand that July 4th is one of the busiest nights of the year and naturally attracts larger, more diverse crowds. Still, I was surprised by the overall atmosphere, which didn't reflect the level of elegance and service I've long associated with the Scottsdale Princess.
After living nearby for more than a decade, it was disappointing to see what felt like a noticeable change in the character of the resort. Today, it seems to cater more to large crowds and entertainment than to the refined luxury experience that once set it apart. At times, it felt more like a busy amusement destination than a five-star resort.
Given the current room rates, I believe there are several other luxury resorts in Scottsdale that offer a more peaceful, sophisticated experience and a higher level of service for a similar price. I sincerely hope management refocuses on the elegance and hospitality that made the Scottsdale Princess one of the area's premier destinations.
The Fairmont Scottsdale Princess is a beautiful resort, and the vast majority of the staff we encountered were welcoming, professional, and provided the level of service you would expect from a luxury property. Unfortunately, our overall experience was overshadowed by how one situation was handled by the Director of Security and the General Manager.
Following an incident during our stay, we were informed that the resort had reached a conclusion regarding our involvement. Throughout the process, despite respectfully asking for an explanation of how that conclusion was reached, we were never provided with verifiable evidence or a meaningful explanation supporting the decision. As a result, we were left feeling that our concerns were not genuinely considered.
Hoping to better understand what had occurred, I contacted Accor Guest Relations. My expectation was not that they would necessarily change the outcome, but that they would review the matter and provide a final response. Over the course of more than three months, I remained courteous, followed up multiple times, and have still not received any response. The lack of communication from Accor has been just as disappointing as the original experience at the resort.
This review is not a reflection of the many outstanding employees we interacted with or the property itself, both of which deserve recognition. It is specifically a reflection of how this matter was handled by the resort’s leadership and the subsequent lack of communication from Accor. For brands that position themselves as leaders in luxury hospitality, I expected a higher standard of professionalism, transparency, accountability, and guest communication.
Because of this experience, I no longer have the same confidence in staying at Fairmont or other Accor properties in the future.
Thank you for your help in making my wife’s 75th birthday celebration an incredible experience. The team at The Princess is to be commended for your willingness to go beyond your responsibilities to make sure that the event was successful. I don’t believe I have ever seen her so happy and overjoyed! From check-in to check-out, I could not keep up with enough tissue to dry her happy tears. You and the Princess team are unbelievable! It was so nice to know that I did not have to worry about a single detail!
My wife, Shelly, asked me to personally thank you for the delicious gluten-free treats waiting for her in our room, and also thank the housekeeping team for the beautiful balloons!
I sent a personal note to Nick Moffo for handling the details for the Saturday dinner celebration at Bourbon Steak for our group of 18. But I want also to thank John Adams, Ben Loughran, and Clayton Lindberg for their help coordinating dinner on Friday night at Toro (La Bomba surprised everyone and was the greatest memory of the night!) and dinner on Sunday for those of us still remaining, at La Hacienda! The attention we received from the teams, including the servers and attendants, at all three restaurants was unbelievable!!
A special thanks to Samantha Stricker, the Concierge Team, for helping me coordinating everything with the members mentioned above!
Thanks to all of you for helping create such a memorable 75th birthday celebration!!!!
Joe Negrón
Unfortunately, I left this hotel feeling like I was judged based on my appearance. When I arrived, the employee upfront asked if I was staying there in a surprised and dismissive manner, then had me pull forward while other guests were offered help with their luggage. At breakfast, my family and I experienced a similar attitude and again felt like we were being treated differently.
For comparison, I stayed at Arizona Grand last weekend and the Marriott at Wild Horse Pass the two weekends before that. All of those stays were amazing. I never felt judged or treated differently based on how I looked. My money is just as green as anyone else’s, and every paying guest deserves the same respect.
There were also maintenance issues. The room faucet was extremely difficult to turn on, likely from a seized cartridge/hard-water buildup. As the owner of a plumbing company, these things stand out to me.
I don’t expect special treatment I expect equal treatment. Unfortunately, that’s not how this stay felt.
