Riviera Maya, Quintana Roo

The Reef Playacar Beachfront Resort & Spa, Tribute Portfolio

Name: The Reef Playacar Beachfront Resort & Spa, Tribute Portfolio
Address: Riviera Maya, Quintana Roo, MX

Marriott firma la conversión de tres resorts de The Reef en Playa del Carmen para el debut de Tribute Portfolio en formato todo incluido

Anunciado · 2027

The Reef Playacar Beachfront Resort & Spa, Tribute Portfolio

Marriott International y The Reef Resorts & Spa firmaron en 2026 la conversión de tres resorts de Playa del Carmen a la marca Tribute Portfolio, en su primer formato todo incluido y su debut en la ciudad. The Reef Playacar Beachfront Resort & Spa, el primero de los tres, suma 198 habitaciones en edificios estilo villa dentro de la comunidad de Playacar, con renovación prevista desde finales de 2026 y reapertura bajo la nueva marca estimada para 2027.

Lo esencial

Grupo: Marriott International · Tribute Portfolio (anteriormente The Reef Resorts & Spa)
Apertura: 2027
Habitaciones y suites: 198 habitaciones en edificios estilo villa de dos plantas
Segmento: Upscale
Diseñador: NC
Precio de entrada: NC

El lugar

Dentro de la comunidad de Playacar, en Playa del Carmen, frente a la playa.

El concepto

Marriott International y The Reef Resorts & Spa firmaron en 2026 la conversión de tres resorts ya operativos en Playa del Carmen a la marca Tribute Portfolio en su formato todo incluido, el primer debut de esta marca en la ciudad. The Reef Playacar Beachfront Resort & Spa es el primero de los tres: ocupa la comunidad residencial y turística de Playacar, con habitaciones repartidas en edificios estilo villa de dos plantas entre jardines tropicales. Las obras de renovación están previstas desde finales de 2026, con reapertura bajo la nueva marca estimada para 2027; el nombre comercial definitivo tras la conversión aún no se ha confirmado.

Gastronomía y bienestar

El resort combina varios restaurantes, un spa y centro de bienestar, dos piscinas, un club de playa y espacios para bodas y eventos: oferta que se mantendrá, previsiblemente renovada, tras la conversión a Tribute Portfolio.

Opiniones de huéspedes en Google

4.2/5 · 6030 reseñas

This place was awesome. Not too far from the airport and the sargassum was controlled by the staff. The rooms were super clean and spacious. The buffet was good, the drinks were great, the restaurants were very nice. There was always a lot going on in terms of activities, like snorkel demos and challenges. There was lots to do otherwise, they have basketball nets in the pool and books to borrow. Staff were super welcoming and helpful, our favourite staff were Freddy, Oscar and Eduardo, but everyone was great. We will be back!!!!!!
Charlotte Crichton · 5/5

I loved my stay at the Reef Playacar, the hotel is very beautiful with lots of nature and animals, the rooms are very confortable and clean, the food is good and there is many activities to enjoy! It's a very peaceful and safe place, perfect place to relax and enjoy the beach. The service was impeccable and the staff is amazing: very kind, welcoming and attentive. There was a mix-up with my reservation (because of Priceline, do not recommend to book on there), and Arturo at the reception was able to accommodate me and gave me a great deal, i am very grateful. Mario helped me to get a free massage and transportation and Carbajal always ready to help, it made such a difference. Will have to return! :)
Fanny Deschênes · 5/5

Would not recommend staying here. This was, without question, the worst experience we've ever had. The food was bland, often served lukewarm or cold, and most of the restaurants were disappointing. Out of an entire week, we had only 2-3 meals that we actually enjoyed. The drinks and service were just as bad. Expect to wait up to 30 minutes for a single drink by the pool. There is no pool or beach service, which was shocking for an all-inclusive resort. I've never stayed anywhere that offered so little service. Only one bar near the pool was open. Another disappointment was that the resort's website states they provide bottled water. Instead, there were no bottled waters anywhere on the property—only filtered water refill stations. While refill stations are fine, that's not what was advertised, and it was frustrating to realize we had to carry bottles around or find a station every time we wanted water. One of the most frustrating experiences happened when we used the resort's provided transportation to visit their sister property. When we were ready to return, we were told the shuttle was "full" and basically left to figure it out ourselves. Completely unacceptable. The gym is another disappointment—a tiny, outdated room with very limited equipment. The staff, for the most part, were rude and unwelcoming. Even asking a simple question felt like you were inconveniencing them. Hospitality was clearly not a priority here. The pools were also disappointing. We never once saw them being cleaned, and every day they had debris and other things floating in the water. The beds were firm but comfortable, and our room was always kept clean thanks to the housekeeping staff. The property overall is small and I will say the jungle like feel is pretty. Credit where it's due: Antonio at the bar was fantastic—friendly, attentive, and made great drinks. The housekeeping staff did an excellent job keeping our room spotless, and the woman making omelets each morning was wonderful. (Although adding bacon or other meats to the breakfast station would be a strong improvement!) There were 16 people in our group, and every single one of us shared the same opinion. It's incredibly disappointing to spend a week of vacation and feel like you didn’t get the experience you wanted. Save yourself the frustration, spend the extra money, and stay somewhere else. This resort has a lot of work to do before I could ever recommend it to anyone.
Nathan Gurinsky · 1/5

Like any other person we booked our travel with anticipation and with excitement to stay at this hotel. Unfortunately it became a disaster soon after and it resulted in our cancellation. Please be aware that this hotel has security breaches (or so they claim) where you will have people contacting you claiming that they are from the hotel in regards to your reservation. They will state that their systems aren’t working so they aren’t able to process any new transactions and to compensate for that they’ll offer you a discounted rate. Keep in mind when they call they make it believable as they will have all your information readily available - even before you get a word in! The information they state is your full name, exact hotel confirmation number, the amount you’ve paid + whatever is left to pay (if you didn’t pay in full), and your exact dates of stay. They are not rude at all and claim to be the concierge. If you are not careful enough and pay attention to the smaller details they can 100% make it believable and have you send them money where you’re left thinking it’s the hotel. If they ask for any form of Identification DO NOT send it to them or any money - as they are scammers. The unfortunate part of this situation is that the hotel is aware that this is going on. When I reached out to them, they flagged to me a second phone number that they are aware of that is scamming their customers. When we followed up inquiring if they had a solution to offer guests for their privacy, security, and safety - there was no response. Thankfully we caught this ourselves and didn’t send anything to the scammers but please be aware that your information may be leaked and this hotel has no reassurance for your safety/security during your stay.
Wendy Sanchez · 1/5

The rooms weren’t anywhere near “luxury,” but at least they were clean, which I appreciated. Unfortunately, the service left a lot to be desired especially at the buffet. I actually got scolded for trying to take food back to my room. We also paid extra for the “romance dinner”, which turned out to be more of a mosquito buffet than anything else. My poor husband had over 60 bites on one ankle alone. The staff eventually came around with bug spray, but only after everyone had already been eaten alive for about an hour. We received our first course, our main dish, and one drink at the very beginning… and then our server disappeared completely. After waiting an hour and a half for dessert that never came and running out of our tiny glasses of water (one of which had a bug in it) we finally gave up and left. And every table around us followed because they were tired of waiting as well. The drinks everywhere were extremely watered down. I don’t even drink much, and I could’ve had 20 of them without feeling a thing. Lastly, beware of the “helpful” people at the reception desks. They’re not there to assist, they’re there to sell you timeshares. Overall, this place had potential, but the service and experience fell way short of expectations.
R.Espinosa · 4/5

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