Riviera Maya, Quintana Roo

Secrets Tulum Resort & Beach Club

Name: Secrets Tulum Resort & Beach Club
Address: Riviera Maya, Quintana Roo, México
Price range: Desde US$360 por persona, todo incluido
Rating: 4.3

El primer Secrets todo incluido y solo para adultos en pleno centro de Tulum, con arquitectura circular inspirada en los cenotes

Abierto · 28 de noviembre de 2023

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Hyatt Inclusive Collection abrió el 28 de noviembre de 2023 Secrets Tulum Resort & Beach Club, la duodécima propiedad de la marca Secrets en México y la primera instalada en el centro de Tulum. El resort todo incluido y solo para adultos, de arquitectura circular inspirada en los cenotes, suma 300 habitaciones y un beach club satélite con dos restaurantes propios.

Lo esencial

Grupo: Hyatt Inclusive Collection (AMResorts)
Apertura: 28 de noviembre de 2023
Habitaciones y suites: 300 habitaciones, incluida una villa privada de cinco recámaras
Segmento: Upscale
Diseñador: NC
Precio de entrada: Desde US$360 por persona, todo incluido

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El lugar

El resort está en el centro de Tulum, con un beach club satélite (dos restaurantes, bar y cabañas de spa) a pocos minutos del hotel principal.

El concepto

Secrets Tulum Resort & Beach Club recibió a sus primeros huéspedes el 12 de octubre de 2023 y celebró su apertura oficial el 28 de noviembre de ese año, como la duodécima propiedad de la marca Secrets en México y la primera en el centro de Tulum. La arquitectura, de estilo circular inspirado en los cenotes de la región, combina agua, madera y vegetación local en un conjunto de 300 habitaciones, entre ellas una villa privada de cinco recámaras para diez personas, y suites Preferred Club con ubicaciones y servicios exclusivos.

Gastronomía y bienestar

El resort reúne ocho puntos de restauración y bar, entre ellos tres restaurantes gourmet a la carta, una terraza-bar en la azotea, un lounge musical y un sports bar, además de clases de cocina y catas de tequila. El spa cuenta con circuito de hidroterapia (alberca de inmersión fría, jacuzzi, baños de vapor), salas de masaje, sauna y hammam.

Opiniones de huéspedes en Google

4.3/5 · 1733 reseñas

Me & my partner have just returned from a week stay at this resort. We had the most amazing time. The hotel and scenery is beautiful. Everything is well kept & clean. Service was always amazing & welcoming. I’d like to leave a special thanks to Gretel on the entertainment team - she looked after us from our first day until our last and she was so helpful & informative, she made us feel welcome & got us included in activities we had never tried before - she is a true credit to the company. Another thanks to Ever who worked in the Market Cafe, he looked after us most mornings & was so welcoming & lovely. Alfredo from the Italian restaurant - He made our dining experience extra special and we couldn’t have asked for a better waiter. The concierge team were super helpful on the day we arrived & the day we left. And Nataly who was always able to answer any questions we had and inform us on all activities / events every day. Overall we had an amazing experience and a big part of that is due to the team being so helpful & welcoming. We would definitely recommend and look forward to coming back one day in the future!!
Emily Dawson · 5/5

We just got back from an anniversary trip here and we loved it! We had the most amazing time. The resort is beautiful, I love how it’s landscaped and I loved the design of the rooms. The tub on the balcony and the huge shower is such a nice touch. We also loved all the restaurants and the entertainment. Every night and during the day there’s a lot to keep you busy. Casino night, live music, trivia night, pool volleyball, etc. I didn’t realize the property wasn’t on the beach but they do have a shuttle there to the beach club which was nice. Unfortunately all the restaurants there were closed but they did have the bar and they did BBQ. The seaweed was so bad you couldn’t go in the water. I wish I knew how bad it got! I was so sad to not be in the water. Everyone at the resort is very friendly and attentive. The service is always so great that’s why we keep coming back to secrets. The first day it rained and our server at the pool was so nice, bringing us drinks, helping us with the umbrella and helped us take shelter. They made me a fresh drink too. The only reason I didn’t give a perfect 5 stars is just because we went to their vacation club sales pitch breakfast and they were just so pushy. We went before in Cabo and they didn’t push us at all, they totally understood why it wasn’t a good fit for us at that time. But at this one they made us take a long cab ride to another resort and take a tour of the resort which I didn’t like because that wasn’t the resort we were staying at so I had no interest in seeing it. They brought in like 5 extra people to try to sell us after we first said no. We had to keep explaining our personal reasons to each new person and I did not appreciate that. It felt like we weren’t being heard as humans. I also don’t like that when you first check in they send you over to the girl trying to book you to go to the sales pitch. We had been up since 3am and traveling, we wanted to go to relax and go eat and she just wouldn’t let us, she kept asking us personal questions and talking and it was just too much. Next time I’m going to say no, that really made me never want to go to another sales breakfast again. Sales breakfast aside we had a perfect trip! I loved it so much and definitely recommend it! The concierge was also so nice I think her name was Abril and she really took care of us and made our anniversary so special!
Angelica Malik · 4/5

My wife and I went in February, and I am just now writing the review. Even now we're still in the after glow. We loved it. Absolutely loved it! The ambience is heavenly, the food is delicious, and the staff to a person was warm and authentic. Our room was spectacular, large airy and still cozy. We had a swim out. We didn't know we needed it in our lives. The design for the resort over all is top. The food: I had the best steak of my life at Bordeaux and immediately ordered a second and crushed it as quickly. The restaurant set amongst the grove of trees is inspired, absolutely magical. My favourite however was the breakfast/lunch eatery. The food was fresh and delicious, but the friendliness of the staff made it. Also, I worked out 3 times a day. The water spin class was a highlight and the gym is fantastic. We will definitely be back.
Jan-Michael Weir · 5/5

I was amazed by how good the customer service was. It genuinely felt like we had known these people from previous visits or like they were close friends. I know people say, “It’s their job to be polite,” but everyone in my group who interacted with staff—even during brief encounters—was made to feel welcome. The resort itself is beautiful, clean, and has plenty of bars to choose from. The food was great, especially the authentic Mexican dishes offered during theme nights and inside the buffet area. There’s also a restaurant next to the main pool area, La Taqueria, that serves good hot dogs and quick finger foods. The specialty restaurants were good as well. Portofino was especially amazing, although portions were on the smaller side. For sushi lovers, the Japanese restaurant is worth trying too—I recommend sampling a few options first and then ordering more of what you like best. Now for the downside: the beach club wasn’t as great as advertised. It had a small pool, and unfortunately, the beach was closed during our visit in May due to excessive seaweed. Make sure to check the shuttle schedule when entering the beach club area because it doesn’t actually run every 30 minutes as advertised. Overall, I would rate this place an 8 out of 10. Having the beach open would have completed the full experience for us. Big shout-out to: • Carlos (bartender) •Hector (buffet area) • Timoteo (buffet area) • Itzel (massage therapist) •Hermenegildo (room service guy) These individuals truly stood out for being exceptional at what they do and going above and beyond.
Hector Sanchez · 5/5

Loved our experience! The best part of our 9 day trip was the entertainment team: Sam, Gretel, Sebastian and Enrique made everything so fun, we did almost every activity. Jeremiah by the main pool was my favourite bartender. Service was always amazing from everyone. The resort is beautiful and unique, our room exceeded our expectations, the restaurants were quite good. The only reason this is not a 5 star is because its very far to the beach (almost 30 minutes by shuttle) and there was a constant upselling of events and experiences (we were here for both Superbowl and Valentines Day, with prices exceeding what you would get off resort, so we went to do that instead). Its walkable to many restaurants and shops, and walking in the area felt quite safe. Overall, I would highly recommend it.
Sydney · 4/5

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