Riviera Maya, Quintana Roo

Nickelodeon Hotels & Resorts Riviera Maya

Name: Nickelodeon Hotels & Resorts Riviera Maya
Address: Riviera Maya, Quintana Roo, México
Price range: Desde US$500
Rating: 4.7

El primer resort de la marca Nickelodeon en México, con parque acuático temático y personajes de la cadena infantil integrados al todo incluido

Abierto · Junio de 2021

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Nickelodeon Hotels & Resorts Riviera Maya, el primer resort de la marca infantil Nickelodeon en México, abrió en junio de 2021 en el corredor de Puerto Morelos. Desarrollado por Grupo Lomas y operado por Karisma Hotels & Resorts, el resort todo incluido suma 280 suites con alberca privada, un parque acuático temático y encuentros con personajes de la cadena.

Lo esencial

Grupo: Karisma Hotels & Resorts (gestión) / Grupo Lomas (propiedad), bajo licencia de Nickelodeon
Apertura: Junio de 2021
Habitaciones y suites: 280 suites con alberca privada, más 4 suites tipo penthouse en la azotea
Segmento: Upscale/Lifestyle
Diseñador: NC
Precio de entrada: Desde US$500

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El lugar

El resort se ubica en la Riviera Maya, dentro del corredor de Puerto Morelos.

El concepto

Nickelodeon Hotels & Resorts Riviera Maya es el primer resort de la marca infantil Nickelodeon en México, desarrollado por Grupo Lomas y operado por Karisma Hotels & Resorts bajo el concepto "Gourmet All-Inclusive by Karisma". Todas las suites cuentan con alberca privada tipo swim-up y dos baños, pensadas para familias de hasta cinco personas; las cuatro suites Signature de la azotea incluyen la Pineapple Suite y la Turtle Lair Suite.

Gastronomía y bienestar

Seis restaurantes y tres bares, entre ellos el Bikini Bottom Bar y dos bares swim-up, más servicio de habitaciones las 24 horas dentro del todo incluido. El parque acuático temático Aqua Nick ocupa seis acres, con toboganes y ríos lentos; Nickelodeon Place ofrece encuentros con personajes de la cadena, un Club Nick con actividades infantiles y el SNICK Lounge.

Opiniones de huéspedes en Google

4.7/5 · 8413 reseñas

We traveled here as part of our exotic membership. The first time we tried one of the kid friendly resorts. The staff was amazing and super friendly. Our butlers were very attentive and super nice. The character meet and greets were great for younger kids and the shows were great for all ages. Every restaurant had AMAZING food. Will come back. Thanks Daniela, Antonio, Claudine and the rest of the great staff.
Brian Berk · 5/5

The staff make this resort so much fun. Our concierge Rosario was so helpful and friendly. She updated us daily on all the character meet ups and restaurant hours etc. We dined at Tavolo one evening and our waiter Rodolfo was the absolute best. His knowledge of wines was amazing. We were fortunate enough to have him wait on us again downstairs at the pizza place and he treated us to the most delicious apéritif. The entertainment Team Members are exceptional ! Georgina thank you for being the best and most friendly person. You made our sons day everytime we saw you. Vi and Denisse also made Saturday Slime Party amazing and memorable. The restaurants all have good food and the pool water is chilly but we liked it !
Heather Howard · 5/5

We chose this hotel because it is heavily advertised as the ultimate family getaway, but the reality did not match the promise. We traveled as a family group booking two rooms with three kids, and for the premium price you pay, you expect a fully functioning resort and seamless service. Instead, the hotel felt pretty much empty, and only about half of the restaurants and experiences offered on the website were actually open. When I asked about this, a staff member unhelpfully told me they could just write down the restaurant hours so I could "plan my stay better"—which completely misses the point when half the options you paid for are unavailable. The service issues only got worse from there. They overcharged us for the character breakfast, and to get a refund for their mistake, they forced me to physically come down to the lobby or lose my money. Getting to the lobby is a massive hassle because you have to wait at least 10 minutes just to get a shuttle ride. Furthermore, the lack of flexibility for families is deeply disappointing. We were more than willing to spend extra to make the trip special—we already paid for three premium add-ons: the breakfast with Dora, the Family Smile experience, and the Ninja Turtles pizza party. Yet, when we tried to simply purchase a birthday cake at the Nickelodeon water park, they refused to sell us the cake unless we also rented an expensive private cabana. A few individual staff members are doing the best they can, but overall, the poor service and half-empty experiences do not justify the massive price tag. If you do the math on what you pay versus what you actually get here, you are much better off taking your family to Disneyland.
Oscar Martinez · 1/5

We absolutely love Nickelodeon Riviera Maya! Every time we visit, we have an amazing time. The food at Bikini Bottom Restaurant is delicious, and the service is always outstanding. Gerardo was our server, and he went above and beyond to make sure we had a wonderful dinner. He was incredibly friendly, attentive, and provided excellent service throughout our meal. Thank you, Gerardo, for making our experience even more special! We can’t wait to come back!
Natalia Rangel · 5/5

The food at Bikini Bottom Bar was absolutely amazing! Everything was fresh, delicious, and full of flavor. Our server, Gerardo, was incredibly friendly, attentive, and made sure everything arrived quickly. He provided excellent service and made our experience even better. We truly enjoyed our visit and would definitely recommend this place 100%. We can’t wait to come back!
Dr. Manzano · 5/5

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