Riviera Maya, Quintana Roo

The Reef Coco Beachfront Resort & Spa, Tribute Portfolio

Name: The Reef Coco Beachfront Resort & Spa, Tribute Portfolio
Address: Riviera Maya, Quintana Roo, MX

El tercero de los resorts The Reef que Marriott convierte a Tribute Portfolio en Playa del Carmen, con una ampliación a 358 habitaciones prevista para 2028

Anunciado · 2027

The Reef Coco Beachfront Resort & Spa, Tribute Portfolio es el tercero de los tres resorts de Playa del Carmen que Marriott International convertirá a la marca Tribute Portfolio, en su debut en formato todo incluido en la ciudad. Situado frente a playa cerca de la Quinta Avenida, sumará inicialmente 198 habitaciones, con una ampliación a 358 prevista para principios de 2028; renovación prevista desde finales de 2026 y reapertura estimada para 2027.

Lo esencial

Grupo: Marriott International · Tribute Portfolio (anteriormente The Reef Resorts & Spa)
Apertura: 2027
Habitaciones y suites: 198 habitaciones, ampliables a 358 en 2028
Segmento: Upscale
Diseñador: NC
Precio de entrada: NC

El lugar

Frente a playa, cerca de la Quinta Avenida de Playa del Carmen.

El concepto

Tercero de los tres resorts The Reef que Marriott convertirá a la marca Tribute Portfolio en su formato todo incluido, junto a The Reef Playacar y The Reef 28, en una operación firmada en 2026. The Reef Coco Beachfront Resort & Spa está situado frente a playa, cerca de la Quinta Avenida de Playa del Carmen. Las obras de renovación están previstas desde finales de 2026, con reapertura bajo la nueva marca estimada para 2027, y una ampliación de 198 a 358 habitaciones prevista para principios de 2028: la más ambiciosa de las tres conversiones en términos de crecimiento de inventario. El nombre comercial definitivo tras la conversión aún no se ha confirmado.

Gastronomía y bienestar

Restaurantes, spa y zonas de playa frente al mar, con capacidad de eventos que se sumará a la de sus dos hermanos tras la conversión.

Opiniones de huéspedes en Google

4.1/5 · 6093 reseñas

We have just spent a week here with friends and family and we have all had a fantastic time. The staff are very friendly, helpful and pleasant. The hotel is constantly being cleaned and so is the outside pool. The pool Bar is absolutely amazing and you are quickly served with a smile. The food is good and there is always a section where you can have something fresh including the morning where you can have a fresh omelette of your choice. We would definitely go back here
Chris Watkins · 5/5

Terrible and Completely Unacceptable Experience This was an incredibly disappointing stay from start to finish. The level of service, communication, and overall attention to guests was nowhere near what I would expect from a resort. At one point, we waited approximately 45 minutes just to place a food order, only to then be served pizza with visible mold on it. Beyond that, we were repeatedly given conflicting (and in some cases blatantly false) information by different staff members regarding excursion pricing and what was included, transportation costs, and other basic details that should have been communicated clearly and consistently. When I specifically asked to speak with a manager regarding one of these issues, I was told I was speaking with one, only to later discover that the person was not actually a manager. That individual promised us a credit for a bottle of wine, which was never properly addressed. Even what should have been a relaxing spa experience was negatively impacted. The batteries in the spa’s fire alarm were apparently dying, so I spent my massage listening to the alarm chirp repeatedly. For a service that is specifically supposed to provide relaxation, this was ridiculous and should have been addressed immediately. Any one of these issues would have been frustrating on its own. Taken together, they reflect a serious lack of communication, accountability, maintenance, and basic quality control. Being served moldy food is especially unacceptable and raises concerns far beyond simply poor customer service. Unfortunately, instead of leaving feeling relaxed and taken care of, I left frustrated by how many completely avoidable problems occurred throughout the stay. I would not recommend this property based on my experience.
Tyrone Cabral · 1/5

I would never recommend Coco Beach Resort & Spa. This is not a 5-star resort!! Its a false advertisement...it's closer to a rundown motel than a luxury resort. First, the room smelled like a septic tank that hadn't been emptied for months. The odor was overwhelming and never went away. Another major safety issue was that whenever you turned the A/C down, the tile floor became extremely wet and slippery, creating a serious slip hazard. We chose not to purchase the all-inclusive package and decided to pay for dinner separately. Instead of being treated like paying guests, one of the waitresses refused to let us eat until she walked me to the reception desk and made me pay first. The restaurant manager also escorted me there. The resort's policy is that food and purchases are normally charged to your room and paid at checkout, so being singled out and treated like we were going to steal our meal was humiliating, unprofessional, and made us feel completely unwelcome. We stayed 10 days, and every day I reported several issues to the front desk and management, but nothing was done. Some of the problems included: The first-floor elevator was broken throughout our stay. The floor tiles were badly cracked, creating a safety hazard. My daughter actually got hurt because of them. (See attached photo.) The front desk staff and managers were rude, dismissive, and acted as though guest concerns didn't matter. Housekeeping often did not change the bed sheets. They simply remade the bed, and the same stains were still there afterward. The mattresses were old, worn-out spring mattresses that were uncomfortable and felt dirty. The pillows were so hard they felt like rocks. To make matters worse, the parking lot on the left side of the property looked like a junkyard, filled with Bobcat machinery, dumpsters, construction equipment, and piles of garbage. It was the exact opposite of what you'd expect from a luxury resort. I've attached a photo showing the dangerous cracked flooring as proof of one of the many maintenance issues. Overall, this resort was dirty, poorly maintained, and lacked the professionalism and customer service expected of a 5-star property. We left extremely disappointed and would not stay here again.
Nilefar Farzad · 1/5

Was quite anxious, prior to our trip, having read a lot of negative reviews on TripAdvisor. I'm extremely happy to say that, on the whole, we had a very positive experience and thoroughly enjoyed our stay. Staff were amazing throughout: Restaurant greeters, servers and chefs were friendly and attentive. Entertainment crew were enthusiastic and great fun. Bar staff worked flat out with smiles on their faces. Maintenance team were polite and friendly. A couple of very minor criticisms: Entertainment program in the evenings wasn't great mainly because very few people attended so there was no atmosphere. The spirits on the standard all inclusive package had a low alchohol content - tequila was only 25% proof, which was visible on the bottle labels - I bought a bottle from the supermarket to "liven things up"! There were quite a few rowdy groups around the pool bar shouting and swearing backwards and forwards across the pool which i felt should have been addressed by the hotel management. But, that said, we enjoyed our stay.
NK · 5/5

I had such an amazing experience at this hotel. The place is beautiful, calm, and super relaxing — exactly what I needed. The service was excellent from start to finish, and everyone was very welcoming. A special thank you to Daniel at the Mexican restaurant. He truly gave the best service and made the whole experience even more special. He was kind, professional, and so attentive. He honestly deserves all the good things because he goes above and beyond for guests. I will never forget my experience here thanks to him. Definitely one of the best hotel experiences I’ve had!
MAHA Channel · 5/5

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