Reno, Nevada

Courtyard by Marriott Reno Downtown/Riverfront

Name: Courtyard by Marriott Reno Downtown/Riverfront
Address: Reno, Nevada, United States
Rating: 4.3

A ground-up, 135-room Courtyard on the Truckee River became downtown Reno's first nationally affiliated, non-gaming, non-smoking hotel.

Open · August 2016

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Courtyard by Marriott Reno Downtown/Riverfront opened on August 9, 2016, as a ground-up, 135-room hotel on the Truckee River next to Reno's minor-league ballpark. Developed by Basin Street Properties and managed by Interstate Hotels and Resorts, it became downtown Reno's first nationally affiliated, non-gaming, non-smoking hotel.

The essentials

Group: Marriott International (Courtyard by Marriott), developed by Basin Street Properties, managed by Interstate Hotels & Resorts
Opening: August 2016
Rooms & suites: 135 rooms
Segment: Upscale select-service
Designer: NC
Entry rate: NC

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The place

The four-story hotel sits at 1 Ballpark Lane on the Truckee River, next to Greater Nevada Field, home of the Reno Aces and Reno 1868 FC, within walking distance of the National Automobile Museum, the National Bowling Stadium and the Reno Events Center, in the Riverwalk District just north of downtown's casino core.

The concept

Built from the ground up by Basin Street Properties, a Reno-based developer, the hotel opened on August 9, 2016 as the first nationally affiliated, non-gaming, non-smoking hotel in downtown Reno: a deliberate break from the casino-hotel format that dominates the area. Interstate Hotels and Resorts manages the property day to day. The 135 contemporary rooms use Courtyard's newer prototype design, with mobile-friendly desks, sensor-based lighting and 49-inch TVs, and the building carries 875 square feet of meeting space for groups of up to 50.

Dining & wellness

The Bistro: Eat. Drink. Connect. serves breakfast, snacks, cocktails, wine and beer through the day; outdoor amenities include a covered pool and a fire pit with Truckee River views, alongside a fitness center, guest laundry and a business library with computer terminals.

Google guest reviews

4.3/5 · 814 reviews

Our desk clerk was helpful from the first moment. Shared about Reno, what we might like to see as first time guests to the city. The room was right on the Truckee river and the babbling was so soothing. We walked to the Circus Circus hotel so our kiddo who was on Spring Break could play the games there. We found lots of restaurants within walking distance and deciding where to eat was a challenge. I thought the room layout was excellent, though I heard they were about to undergo a room renovation. You couldnt tell they needed from my vantage. I loved their breakfast at the inhouse Starbucks, and the lattes were wonderful too. I highly recommend this Courtyard if you are staying in Reno and want a riverside experience.
Marcia W · 5/5

Pros: Fantastic if you’re going to the baseball game, relatively clean, decent amenities. Cons: Quite loud when the baseball game is going. Wifi did not work, A/C was either freezing cold or barely worked. It was also very expensive for what they offer but you pay for location. There are much better Marriott locations out there for the price.
Jeremy Footer · 3/5

Price was decent for the area which is located across the street from the ballpark. Room was quiet, air conditioner work great, bed was comfortable and room was clean. Staff is very friendly.
judy wintermote · 5/5

I recently stayed at the Courtyard Reno Riverfront, and this experience was deeply disappointing—especially as someone who joined Marriott with high expectations. I have been a Hilton Diamond member for years, and I specifically chose to try Marriott to compare the level of service and hospitality. Unfortunately, this stay fell far below what I expected and has left me extremely disappointed. First, the front desk service was unacceptable. The staff member who assisted me (a woman with a nose piercing) displayed what I can only describe as discriminatory behavior. She was noticeably warm, patient, and friendly toward white guests, yet cold, dismissive, and visibly impatient when dealing with me as an Asian guest. As a newly joined Marriott Platinum member, I had a few basic questions about my benefits. Instead of offering assistance, she responded with irritation and repeatedly implied that I was adding to her workload. This was not only unprofessional, but also made me feel disrespected and unwelcome. Second, the hotel’s cleanliness standards were alarming. One of the towels in my room had visible blood stains—something that should never happen at any hotel, let alone one under a major international brand. Additionally, the complimentary tea bags in the room appeared to have been previously opened and used by a prior guest. This raises serious concerns about hygiene and quality control. Third, there was a serious issue with my invoice and personal information. The address listed on the invoice provided by the hotel was completely incorrect and did not belong to me. This kind of mistake suggests poor handling of customer data and raises real concerns about privacy and data security. It is frankly alarming that a hotel would mishandle guest information in such a careless way. Overall, this stay has significantly damaged my first impression of Marriott. I joined with the intention of exploring a new loyalty program, but instead encountered poor service, questionable cleanliness, and concerning data mishandling. At this point, I am genuinely questioning whether switching from Hilton was the right decision. I sincerely hope management takes this feedback seriously and addresses these issues immediately, as this experience was far below acceptable standards.
Kam C · 1/5

Jesse at the front desk was the best!! He changed our room when we paid for a view and didn't get it. Also he was so helpful with other questions we had. Definitely would recommend!
Renie McKinney · 5/5

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