Genève, Genève

The Ritz-Carlton Hotel de la Paix, Geneva

Name: The Ritz-Carlton Hotel de la Paix, Geneva
Address: Genève, Genève, Suisse
Rating: 4.6

L'historique Hôtel de la Paix, ouvert en 1865 au bord du lac Léman, devient la première adresse Ritz-Carlton à Genève

Ouvert · Septembre 2017

The Ritz-Carlton Hotel de la Paix, Geneva

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Après une rénovation de 23 millions de dollars, l'historique Hôtel de la Paix (1865), au bord du lac Léman, a rouvert en septembre 2017 sous l'enseigne Ritz-Carlton : première implantation de la marque à Genève. Les 74 chambres et suites, dont l'ancienne suite de Grace Kelly, offrent une vue sur le Jet d'Eau et les Alpes.

L'essentiel

Groupe: Marriott International (Ritz-Carlton)
Ouverture: Septembre 2017
Chambres et suites: 74 chambres et suites
Segment: Luxury
Designer: NC
Tarif d'entrée: NC

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Le lieu

Au 11, quai du Mont-Blanc, sur la rive du lac Léman, avec vue sur le Jet d'Eau et les Alpes.

Le concept

Établissement indépendant fondé en 1865, l'Hôtel de la Paix a accueilli au fil de son histoire des congrès diplomatiques majeurs et des hôtes célèbres, dont Grace Kelly, dont la suite préférée porte aujourd'hui son nom. Après une rénovation complète évaluée à 23 millions de dollars, le bâtiment a rouvert en septembre 2017 sous l'enseigne Ritz-Carlton, première implantation de la marque à Genève, avec 74 chambres dont 19 suites, réparties dans l'immeuble historique du bord du lac.

Restauration et bien-être

The Living Room (restaurant vue lac), Fiskebar (cuisine de la mer), Dans Le Noir (expérience de dégustation dans le noir le week-end) et le FRED Bar ; spa haut de gamme et service de voiturier.

Avis clients Google

4.6/5 · 927 avis

Let’s start with why you should book here: The location. I had meetings by the lake, in town, by the train station, and literally everything felt like 5minutes away by foot. Super convenient for quickly dropping off shopping bags (you can just give pass them at the door first them to leave in your room) or a quick change between outside activities. Service: it was good and attentive, although I did show up on a low season. The hotel: The halls and staircases in themselves are beautiful, but there was something missing in the actual room, some sort of spark or comfort I enjoy in other 5 star hotels, I couldn’t put my finger on it. Thankfully I was busy enough to only stay in for sleeping. Breakfast: The setting is very bright with gorgeous views and the food is fresh. You can order a large amount of food. Definitely a good way to energize for the day! Gym: Average but clean and no funky smells thankfully. The music is a bit loud, nowadays people have their own airpods, but that’s not a complaint :) I read there is complimentary access to another gym, which is cool. Spa: The credit all goes to the staff member, unfortunately I forgot her name, but she was very professional and gentle in her manners. I did a hammam + massage, which I highly recommend if you got busy with either walking/shopping or meetings.
Wilzen Anne Lingad · 5/5

⭐⭐⭐⭐⭐ From the moment we arrived until the day we left, our stay was exceptional. This hotel truly deserves a 5-star rating, not only because of its facilities, but because of the outstanding people who work there. Every single member of the team made us feel welcome and valued. The reception staff, call center team, valet attendants, and restaurant staff were all professional, friendly, and always ready to help with a smile. A special thank you to the breakfast and dinner chefs for their wonderful hospitality and the high quality of the food. We did experience one small issue with the air conditioning in our room, which was not cooling as expected. However, what impressed us most was the way the team handled the situation. They responded immediately, worked hard to resolve the problem, provided us with a fan, and even brought us refreshing drinks while we waited. Their genuine care and commitment to guest comfort turned what could have been a negative experience into a positive one. We also accidentally left some personal belongings behind after check-out. The hotel team was incredibly helpful, honest, and efficient in assisting us, which we greatly appreciated. What truly sets this hotel apart is the level of service. It's easy to provide good service when everything goes perfectly, but the real test is how a hotel responds when a guest needs assistance. The team here exceeded our expectations in every way and consistently showed professionalism, kindness, and attention to detail. Thank you to the entire team for making our stay so memorable. We left with wonderful memories and look forward to returning again in the future. A well-deserved 5-star experience.
MJ · 5/5

We visited the Ritz-Carlton Geneva during a family trip from Paris to Como and chose it specifically because it was our only evening in Geneva. Having previously enjoyed excellent dining experiences at the Ritz in London, we expected a memorable fine dining experience. Unfortunately, the evening fell well below those expectations. The food was, at best, average. My wife’s steak was largely fat and gristle, my son’s lobster pasta contained only two small pieces of lobster, and my veal was unremarkable. More disappointing than the food, however, was the service. After our meals were served, our waiter never returned to check whether everything was satisfactory or to offer further drinks. When I raised concerns about my wife’s steak, the waiter became dismissive and argumentative, suggesting that the quality of the steak was simply the nature of the cut and that we should have called him over sooner. He even told me that I did not understand how busy he was. Having worked in restaurants for over ten years myself, I found both the service and his attitude completely unacceptable. To their credit, a manager later spoke to my family and removed the steak from the bill. However, by that point the evening had already been spoiled. I wrote privately to the hotel to give them an opportunity to investigate and respond before leaving a public review. Unfortunately, I did not even receive an acknowledgement of my email. It is genuinely disappointing to say that, during our travels through France, Switzerland and Italy, we received warmer hospitality in small cafés than we did at the Ritz-Carlton Geneva. Based on our experience, this was nowhere near the standard we associate with the Ritz-Carlton brand.
Peter Finch · 1/5

An exceptional stay at The Ritz-Carlton, Geneva. The hospitality was warm, refined, and consistently attentive from start to finish. Every team member ensured we felt welcomed and well taken care of. The location was perfect as well As we had an early morning flight, the hotel thoughtfully offered us beverages before departure, a truly considerate touch. The concierge and room service were seamless and efficient, and even small requests like adaptors were handled immediately. The room was very comfortable, though we did find it slightly warm at times. A special thank you to Kareem at the entrance for his professionalism and warm welcome. A flawless experience overall, we look forward to returning.
abeer alwabil · 5/5

URGENT! Complaint, Service Failure, and Financial Claims – Room 107 (27 June 2026) – General Manager Antoni von Planta and the Executive Customer Relations Team, I am writing to formally lodge a serious complaint regarding the unacceptable stay conditions and severe service failure we experienced on June 27, 2026, in Room 107. This stay was booked as a milestone birthday celebration. Instead, it was entirely ruined by your property's deficient infrastructure and a profound lack of professionalism from your staff. The Breakdown of Hospitality Standards:Uninhabitable Room Conditions: Upon our arrival, the temperature in Room 107 was an unbearable 28°C. For a five-star property, this is a basic failure of climate control infrastructure. Absurd and Ineffective Remedies: The hotel’s only proposed solution was a loud, inefficient portable cooling unit. This device failed to cool the room and made sleep completely impossible. Staff Incompetence and Lack of Accountability: When we sought urgent assistance, the evening staff and management appeared entirely confused. They failed to provide specific information, offered zero viable alternatives, and made absolutely no effort to transfer us to a functional room. Forced Midnight Evacuation: Because of this total breakdown in service recovery, we were forced to hastily check out late at night to secure alternative, habitable lodging elsewhere in the middle of the night. Professionalism Met with Disrespect:Despite the extreme stress, unexpected financial burden, and severe inconvenience caused entirely by your team, we maintained our composure. We even left tips for your staff out of courtesy. Unfortunately, that standard of respect was not reciprocated. We wasted significant time, effort, and money because your property fell completely short of basic international hospitality standards. Our Required Resolutions:Given the gravity of this failed service, I expect a direct response from executive management within 24 hours confirming the following:Immediate Cancellation of All Charges: Full written confirmation that our credit card will not be billed for Room 107, as the service was not rendered. Reimbursement for Financial Damages: Financial compensation for the emergency expenses we incurred having to book alternative, last-minute accommodation past midnight. Corporate Restitution: A meaningful gesture of goodwill from Marriott International to address the severe displacement and the ruining of a milestone celebration.I look forward to your immediate attention and a prompt resolution to this matter Shame of your horrible service
Líder Swiss · 1/5

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