Zürich, Zürich

FIVE Zürich

Name: FIVE Zürich
Address: Zürich, Zürich, Schweiz
Price range: Ab CHF 250
Rating: 4.4

Neubau auf dem Areal des früheren Hotels Atlantis am Fuß des Üetlibergs positioniert sich als Party-Luxushotel mit sieben Gastro-Konzepten und eigenem Nightclub

Eröffnet · Juli 2022

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FIVE Hotels & Resorts eröffnete im Juli 2022 mit FIVE Zürich einen Neubau am Fuß des Üetlibergs, auf dem Areal des früheren Hotels Atlantis: ein 'Party-Luxushotel' mit 149 Zimmern und Suiten, sieben Gastro-Konzepten und eigenem Nightclub, das sich bewusst gegen Zürichs zurückhaltendere Luxustradition positioniert.

Das Wichtigste

Gruppe: FIVE Hotels & Resorts
Eröffnung: Juli 2022
Zimmer & Suiten: 149 Zimmer und Suiten (87 Suiten, 62 Zimmer)
Segment: Luxury/Lifestyle
Designer: NC
Einstiegspreis: Ab CHF 250

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Der Ort

Döltschiweg 234 am Fuß des Üetlibergs, mit Blick über Zürich.

Das Konzept

FIVE Hotels & Resorts eröffnete im Juli 2022 einen Neubau auf dem Areal des früheren Hotels Atlantis (errichtet 1968-1970), dessen Rock-'n'-Roll-Vergangenheit über Memorabilien früherer prominenter Gäste im Haus präsent bleibt. Kunst prägt das Konzept durchgängig: eine 14 Meter hohe Alphorn-Skulptur des Künstlers Franz Koster, Street Art des Zürcher Künstlers REDL und Zimmerkunst von Studierenden der Zürcher Hochschule der Künste. Positioniert als 5-Sterne-Superior-Lifestyle-Haus für ein jüngeres, feierfreudiges Publikum (laut Betreiber vor allem 20 bis 50 Jahre, mehrheitlich aus der Schweiz, Deutschland, Grossbritannien und dem Nahen Osten), mit einem eigenen Musik-Label, das die Programmierung sämtlicher Venues bespielt.

Gastronomie & Wellness

Sieben Gastro- und Nightlife-Konzepte, darunter Maiden Shanghai (chinesisch, mit Skyline-Terrasse), Soul St. (Street Food mit Live-Musik), The Vault (Weinbar und Zigarrenlounge) und The Penthouse (japanisch) mit angeschlossenem Nightclub, dazu Innen- und Aussenpool sowie ein Spa mit Sauna.

Google-Gästebewertungen

4.4/5 · 2294 Bewertungen

I had an excellent stay at the Five Hotel. From the moment I arrived, I received a very warm welcome. A special thanks to Japreet Singh at the front desk for her professionalism, kindness, and outstanding customer service. The valet team was also very friendly, welcoming, and efficient. The hotel has everything guests look for: a beautiful swimming pool, modern facilities, and a delicious breakfast with a great variety of options. The entire staff was attentive and always willing to help, making my stay even more enjoyable. I highly recommend the Five Hotel and would definitely stay here again.
Niama MAJBOUR · 5/5

I stayed at the FIVE Hotel Zurich yesterday and had a wonderful experience. The hotel is beautiful, modern, and very clean, with a great atmosphere. The staff were incredibly friendly and welcoming throughout my stay. I would especially like to thank Filipe at the reception. He was exceptionally kind, professional, and made me feel welcome from the moment I arrived. His excellent service really made my visit even more enjoyable.
Elmiranda Ethemi · 5/5

The hotel itself is beautiful, clean, and modern. Our room was very nice, and the staff we interacted with were friendly and helpful. The breakfast had a good variety, and overall the service was excellent. My biggest complaint was the location. It’s quite far from Zurich’s main attractions, so getting into the city took more time than we expected. I also wish the hotel had more information available about local transportation and sightseeing options for guests who aren’t familiar with the area. Other than that, we had a comfortable stay and enjoyed the hotel.
briana Carr · 5/5

Updated Review (3⭐️) After my original review, hotel management contacted us personally, apologized for our experience, and refunded one night’s stay for both of our rooms as a gesture of goodwill. I really appreciate that they took our concerns seriously and made an effort to resolve the situation. While our stay did not meet our expectations, I respect the way management handled the complaint afterward and hope they continue improving the guest experience. ——————————————— ⭐ 1/5 – Extremely disappointing and unacceptable experience We are honestly shocked by the way our situation was handled at FIVE Hotel Zurich, particularly by Mr. Sarthak at reception. When we checked in, we made it VERY clear that the room was too small for us and that the ONLY reason we would stay at the hotel and keep our booking was if we could move to an upgraded room the following day. Mr. Sarthak explicitly assured us that we would receive the upgrade the next day. Based on that assurance, we decided to stay and kept two rooms at the hotel – one for my partner and me and another for my sister. There were three of us standing at reception when this conversation took place. All three of us understood exactly the same thing. There was no ambiguity whatsoever. The next day, when we came back to reception expecting what had been promised, Mr. Sarthak suddenly changed his version of the conversation and claimed that he had never promised an upgrade and had merely said that he would “do his best.” Three people do not simultaneously misunderstand such a crucial condition of a booking. What made the situation even worse was the way he handled it afterwards. Instead of acknowledging the misunderstanding, apologizing or showing even the slightest understanding for why we were upset, his attitude was dismissive and unnecessarily rude. We were then offered complimentary breakfast as “compensation.” This completely missed the point. We did not choose whether to stay at this hotel based on the price of breakfast. We stayed because we had been given a clear assurance regarding the room. Had we been told honestly at check-in that an upgrade could NOT be guaranteed, we would simply have chosen another hotel. Instead, we made our decision and spent our money based on information given to us directly at reception, only to be told something completely different the following day. For a hotel in Zurich that presents itself at this level, this is an extremely disappointing way to treat guests. Mistakes can happen. What matters is how a hotel handles them. In our case there was no genuine apology, no accountability and no meaningful attempt to resolve the actual problem. I strongly hope hotel management reviews what happened, speaks to the employees involved and contacts us directly. Guests should be able to rely on what they are told at reception, especially when that information determines whether they keep two rooms or leave and book somewhere else. To make matters worse, reaching reception by phone is nearly impossible. During our stay, our calls to reception repeatedly went unanswered. For a hotel at this level, guests should not have to struggle to get someone at the front desk on the phone when they need assistance. Unfortunately, this experience completely changed our impression of the hotel.
Tanja · 3/5

We had a wonderful stay at this hotel and can highly recommend it. The entire property was very clean, well-maintained, and welcoming. The rooms were comfortable and tastefully furnished, making us feel at home right away. We would especially like to mention Fanni at the reception. She was exceptionally friendly, warm, and always willing to help. Her professional and caring attitude made our stay even more enjoyable. You can immediately tell that she genuinely cares about the guests and their experience. The rest of the staff was also attentive and kind, and the atmosphere throughout the hotel was pleasant and relaxing. A big thank you to the entire team and especially to Fanni for her outstanding service. We would be delighted to return! Highly recommended!
Katharina Weiler · 5/5

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