The aesthetic of the hotel is all around amazing. The music in and out of the rooms with the manual radios is a great theme setter and the color pallet and everything else is amazing. Getting a welcome drink and cookies at night was awesome. And the staff is especially kind, particularly Sabrina with her great memory, and Salma who is super welcoming. My main issue was the shower which would overflow under the shower door, leaving the bathroom pretty wet. Other than that, no complaints.
What a beautiful hotel! From the moment we arrived, the staff at Casa Loma Hotel made us feel genuinely welcome. Everyone was attentive, helpful, and simply wonderful throughout our stay.
We stayed in the corner balcony room, and the ocean views were absolutely stunning. Waking up to the sound and sight of the waves was unforgettable. The room was beautifully appointed with everything we needed, comfortable, thoughtful, and just right.
The warm cookies served in the afternoon were such a simple but memorable touch, and they were absolutely delicious!
Casa Loma exceeded our expectations in every way. We left feeling relaxed, refreshed, and already looking forward to our next stay. We can't wait to return!
Beautiful hotel, perfect location, and incredible customer service! Maria was attentive and lovely, she made sure we were taken care of and our stay was easy, relaxing, and peaceful. The area was incredibly walkable and easy to access restaurants, cafes, and shops. The room was gorgeously decorated and the bed was cozy, the pool was private with easy access to the beach. Thanks to the Casa Loma team!
I stayed at Casa Loma three nights in July. Two stars, entirely for the location — you walk straight onto Main Beach and Heisler Park, an easy stroll to downtown, the Festival of Arts, and the Pageant of the Masters — and for the Director of Guest Experience and on-site manager, consistently kind, patient, and genuinely helpful.
Short version: come for the location, but expect to DIY much of your stay during peak season.
The price didn't match the service. Not the staff's fault — the property felt understaffed for summer, with a constant line at the front desk.
Parking
Laguna parking is its own ordeal. Casa charges $75/night for self-parking — steep, since luxury hotels nearby charge similar rates for valet with unlimited in/out. Here you're just paying to compete for a spot.
I arrived to no open spots (two cars parked over their lines), did a crash course in local parking rules at night, and ended up off-site on a local's advice. The next day, juggling a room change and maintenance visits, I ran over the limit and nearly had my car towed — more stressed about my car than my room. Have a parking plan if visiting in peak season.
Room Issues
The first room had a bathroom leak bad enough that I slipped. Maintenance couldn't find the source, so I was reassigned. The new room was nearly 80 degrees despite the thermostat reading 70 — AC not working.
My morning became a full-time job coordinating maintenance and watching my phone in case my car got ticketed. I missed a family video call for my grandmother's 97th birthday — the reason I'd booked that first night. Instead I spent the afternoon on the beach in my travel clothes, luggage stuck in a room with no AC.
When I came back to change before dinner, my luggage trolley was still sitting mid-room, untouched. Here the Director of Guest Experience earned real credit: he personally came up, unpacked everything, removed the trolley, apologized, and offered compensation.
The second room brought its own problem: around 1 a.m., I woke to an AC as loud as a jet engine idling. Front desk didn't answer repeated calls, so I texted — the AC worked, it was just deafeningly loud — and sent video so maintenance knew exactly what to fix.
That evening, before the Pageant of the Masters, I asked if it was resolved. The reply: "Good news, the AC is working." Technically true, but not the issue I'd documented — the noise hadn't been touched, if anything worse. After a day out specifically so maintenance could get in, I had nothing left for more troubleshooting. I just slept warm with the ceiling fan on.
What Casa Did Right
Management acknowledged everything without arguing, and offered complimentary parking for the rest of the stay, a refund for roughly half of what I paid through Expedia, and a complimentary 1 p.m. late checkout. Every employee stayed courteous and professional throughout.
For Hotel Management
Staff deserve recognition for handling a rough situation with professionalism. But they're compensating for systemic issues, not bad luck:
- Staff appropriately for peak season.
- Reevaluate the $75/night self-parking model — untenable when capacity can't cover it.
- Prioritize AC repairs; Room 407 should be pulled until genuinely fixed. Other reviews suggest this isn't isolated.
- Focus on prevention, not just recovery — by the time managers got involved, the stay was already wrecked.
Over three nights: a bathroom leak and room change, a room with broken AC, a room with AC loud enough to repeatedly wake me, hours lost to maintenance logistics, parking complications, and missing the Pageant of the Masters from exhaustion. That cumulative impact warranted a full refund, not just the partial one, parking, and late checkout — appreciated as those were.
I'm back in Laguna in two weeks, at the Montage, to redo the trip as planned.
Casa Loma has an outstanding location, nice boutique touches, and staff who clearly care. I wanted this stay to work. Right now, operations aren't keeping pace with the price point or the property's potential.
If you are in the area, Casa Loma is in a central location. That’s about the most I can say about this hotel. We were assigned our room and walked around for 15 minutes until realizing it was essentially in the parking lot. The staff watched knowing we had no idea where this would be. Pool was small and filled up extremely fast, if you are not early you are SOL. Room was very small, trendy, though did not feel quality per se. I wouldn’t recommend unless eager to be central to the action.
