Palacio Arriluce Hotel abrió en Getxo (área metropolitana de Bilbao) hacia octubre de 2023, con inauguración oficial el 14 de diciembre de ese año, tras convertir en hotel de cinco estrellas el palacio neogótico que el I Marqués de Arriluce de Ybarra mandó construir en 1912. Con 49 habitaciones, una coctelería instalada en la antigua capilla y vistas al mar Cantábrico desde el promontorio de Neguri, es el primer hotel del edificio y forma parte de The Leading Hotels of the World.
Lo esencial
Grupo Independiente — miembro de The Leading Hotels of the World
Apertura Diciembre de 2023
Habitaciones y suites 49 habitaciones y suites (10 suites)
Segmento Luxury
Diseñador NC
Precio de entrada Desde 320 € Más información → El lugar El hotel ocupa el Palacio Arriluce, en el barrio de Neguri, dentro del municipio de Getxo (el área residencial de la costa vizcaína donde la alta burguesía bilbaína trasladó su residencia a comienzos del siglo XX), sobre un promontorio con vistas directas a la bocana de la ría del Nervión y al mar Cantábrico. Getxo forma parte del área metropolitana de Bilbao, a unos 15 minutos en coche del centro de la capital vizcaína.
El concepto El I Marqués de Arriluce de Ybarra, Fernando María de Ybarra y de la Revilla, encargó la construcción del palacio en 1912 al arquitecto bilbaíno José Luis Oriol, que firmó un edificio de aspecto historicista inglés, con elementos neogóticos y de estilo Reina Ana, sobre el promontorio de Arriluce. La familia Ybarra, vinculada a Altos Hornos de Vizcaya y a varias compañías hidroeléctricas, formaba parte de la alta burguesía industrial y financiera vizcaína de la época; el edificio fue declarado Bien Cultural Calificado con Protección Especial en 2001. Tras una rehabilitación integral asesorada por la consultora hotelera Hotelab, que coordinó la definición del modelo de negocio y la selección de los equipos de arquitectura e interiorismo, el palacio abrió al público como hotel de cinco estrellas hacia octubre de 2023, con inauguración oficial el 14 de diciembre de 2023: es la primera vez que el edificio funciona como hotel, tras un siglo como residencia privada. El hotel se incorporó a The Leading Hotels of the World, la colección de hoteles de lujo independientes, como sello de su posicionamiento internacional.
Gastronomía y bienestar El restaurante Delaunay, a cargo del chef Beñat Ormaetxea, ofrece cocina de raíz vasca con producto local; Kupka, la coctelería del hotel, ocupa la antigua capilla del palacio. El hotel dispone además de una piscina exterior con vistas al Cantábrico, una pista de cróquet, gimnasio y el espacio de bienestar Neguri Spa & Wellness.
Nuestra opinión Palacio Arriluce es, ante todo, un ejercicio de reconversión patrimonial: un palacio de recreo de la burguesía vizcaína que pasa un siglo después a funcionar como hotel, sin cambiar de escala, 49 habitaciones, ni de vocación exclusiva. La incorporación a The Leading Hotels of the World señala una ambición internacional que Bilbao y su área metropolitana, con escasa oferta de gran lujo comparable, no habían tenido hasta ahora fuera del centro histórico. La coctelería instalada en la antigua capilla es el gesto más arriesgado del proyecto (y también el más discutible, si se prioriza el respeto literal al uso original del espacio sobre su reaprovechamiento), pero es coherente con una reconversión que en ningún momento pretende congelar el edificio como museo.
Opiniones de huéspedes en Google 4.6/5 · 387 reseñas
We stayed at the hotel as the final stop of our trip to Spain and were unfortunately disappointed with our experience. Due to the rainy weather, we spent more time in the hotel, which made the quality of service and facilities especially important.
In particular, the reception staff came across as unwelcoming. Their attitude felt judgmental and at times dismissive, which created an uncomfortable atmosphere rather than the sense of hospitality one would expect.
The hotel is renovated from an older building, which gives it some character, but it also means the room size is quite limited. While this may be understandable architecturally, it has very limited indoor amenities. We were surprised to learn that access to those very limited indoor amenities (e.g.sauna, indoor pool) incurs an additional charge, even for hotel guests. This felt below the standard expected of a five-star hotel and inconsistent with the “prestige” branding presented.
Additionally, we encountered bugs in the bathroom, which was both unpleasant and concerning in terms of cleanliness and maintenance.
We stayed two nights at Palacio Arriluce in Getxo and the experience was exceptional from start to finish.
The location is outstanding, with breathtaking views over the sea that immediately set the tone for the stay. What impressed us most is the extraordinary restoration work. The historic character and noble spirit of the original palace have been beautifully preserved while contemporary design elements have been introduced with great sensitivity and balance. Traditional art and modern pieces coexist effortlessly and the result feels elegant, warm, and very current.
The room was extremely quiet, with excellent climate control and a very comfortable bed that guaranteed great rest. Everything felt carefully thought through, from materials to lighting, without ever feeling overdesigned.
Breakfast was excellent, both in quality and atmosphere. The staff throughout the hotel were attentive, professional, and genuinely kind, never stiff or overly formal. They clearly understand that luxury in the 21st century is about warmth, ease, and human connection rather than rigidity.
A truly refined and memorable stay. We would happily return and highly recommend it to anyone looking for understated, intelligent luxury on the Basque coast.
We received the loveliest welcome from Ainara - she met us at the front door upon of the palace on our arrival & the magic continued from that point onwards. (Melissa was so helpful too & rest of staff were a delight) Every bit of our stay was just so superb A functional overnight stay became an unexpected delight The Delaunay restaurant is truly excellent too. What a lovely lovely stay - thank you!
**I Can Accept "No". I Cannot Accept Being Misled.**
I rarely leave negative reviews, but Palacio Arriluce deserves one.
My 85-year-old father and I are on a road trip through the Basque Country on our way to Asturias. He caught a cold before our trip, so I deliberately booked this hotel after our flight to Bilbao to give him a chance to rest before we continued driving.
I booked through my Virtuoso travel advisor after comparing room categories on the hotel's own website. I deliberately booked above the entry-level category. Not because I expected a complimentary upgrade, but because when higher categories are available, one naturally hopes for a thoughtful gesture.
We arrived shortly before 2:00 pm after getting up at 5:00 am in Hamburg. My father was exhausted, yet our room wasn't ready. Delays happen. What disappointed me was that nobody could tell us when it would be ready. No estimate, no update, no communication. I even assumed they were preparing a particularly nice room or a Virtuoso upgrade, so we went for lunch.
The food was genuinely excellent. The fries and Basque cheesecake were outstanding.
The service was not.
Nobody refilled my water. My empty beer glass sat on the table while staff repeatedly walked past. Our empty plates remained on the table for ages. A waiter reached across the table to serve my father instead of walking around. When I asked about the warm chocolate cake, the first response was a warning that it would take ten minutes rather than presenting it as freshly prepared. I ordered my coffee before dessert, yet it arrived after dessert.
Almost two hours after arrival, nobody had informed us that our room was ready. Nobody came to the restaurant. Nobody apologised.
When paying, I was asked for my room number. I explained that we still hadn't received one because the room wasn't ready. Instead of simply calling reception, I was told it was "very important" to know the room number. I walked to reception myself, only to discover that the room had apparently been ready all along. Nobody had bothered to let us know, meaning my elderly father waited almost two hours unnecessarily.
At reception I asked about a Virtuoso upgrade and was told the hotel was fully booked.
That wasn't the problem.
The problem was that the hotel's own website continued to show several higher room categories available for the same night. I checked before booking, checked again while staying there and even took screenshots. Perhaps there is an explanation. If there is, explain it. Instead, I was simply told the hotel was full.
Hotels are free to decline upgrades.
I can accept delays.
I can accept mistakes.
I can accept hearing "no".
What I cannot accept is leaving with the feeling that I was not told the truth.
The building is beautiful. The food is excellent. The hospitality fell far short of the setting. Our holiday began with an exhausted 85-year-old waiting almost two hours for a room, inattentive service throughout lunch and an explanation that left me questioning the hotel's honesty.
**P.S.** I've attached two photos of the view from our room. Earlier I mentioned that I had hoped that, if there were a complimentary upgrade, perhaps it would simply be the same category with a nicer outlook. I'll let the photos of the rooftops, roof tiles and solar panels speak for themselves.
As a property positioned within Leading Hotels of the World, this stay fell short of expectations.
The palace itself has clearly benefited from an impressive renovation, and there are strong elements worth noting. The restaurant, Delaunay, delivered an excellent dinner, and breakfast featured high-quality produce—albeit noticeably less compelling than the previous evening’s meal.
However, the core hotel experience was underwhelming. The rooms are notably small, and despite booking a room with a view, the reality was disappointing: a very small window opening onto a tiny balcony, requiring one to lean out just to appreciate the view. Even then, the outlook was only partial, with an intrusive side view of the industrial port—far less attractive than the imagery presented on the hotel’s website.
Comfort was also an issue. The pillows were subpar, and overall sleep quality suffered.
In aggregate, while certain aspects of the hotel are executed well, the experience does not align with the standards one would reasonably expect from a Leading Hotel of the World.
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