Valencia, Comunidad Valenciana

Hotel Palacio Vallier

Name: Hotel Palacio Vallier
Address: Valencia, Comunidad Valenciana, España
Price range: Desde 260 €
Rating: 4.7

Un palacio decimonónico de la Plaza de Manises esconde los restos de un taller de perfumería romana del siglo III, descubiertos durante su restauración

Abierto · 25 de noviembre de 2019

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El Hotel Palacio Vallier, insignia de la cadena MYR Hotels, abrió sus puertas el 25 de noviembre de 2019 en la Plaza de Manises, en pleno centro histórico de Valencia. La restauración del palacio decimonónico sacó a la luz los restos de un taller de perfumería romana del siglo III, que hoy da nombre al restaurante del hotel, La Perfumería.

Lo esencial

Grupo: MYR Hotels
Apertura: 25 de noviembre de 2019
Habitaciones y suites: 31 habitaciones
Segmento: Luxury/Boutique
Diseñador: NC
Precio de entrada: Desde 260 €

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El lugar

Plaza de Manises, en pleno centro histórico de Valencia, junto al Palau de la Generalitat, la Diputación de Valencia y la Catedral.

El concepto

El hotel, insignia de la cadena valenciana MYR Hotels, ocupa un palacio del siglo XIX restaurado con un estilo atemporal que respeta los elementos decimonónicos originales y los funde con detalles art déco. Durante las obras de restauración aparecieron los restos de un taller de perfumería romana del siglo III, un hallazgo que la propiedad ha integrado como parte de su relato y que da nombre a su restaurante.

Gastronomía y bienestar

Restaurante La Perfumería, que toma su nombre del hallazgo arqueológico romano, y una azotea exclusiva con vistas sobre el centro histórico de Valencia.

Opiniones de huéspedes en Google

4.7/5 · 665 reseñas

Beautiful Five-Star Hotel, One-Star Hospitality We booked one of the hotel’s top suites for our wedding day so my wife could get ready there. The property itself is stunning, but the service was incredibly disappointing. The day before our wedding, I arranged a surprise bouquet for my wife. Despite having a confirmed reservation, reception claimed I wasn’t a guest and sent the flowers to the wrong hotel, completely ruining the surprise. On our wedding day, we arrived carrying wedding attire, luggage, and decorations. We had already informed the hotel in advance that we would be arriving with a service dog. Instead of welcoming us, the receptionist stopped us at the entrance and made us wait outside for approximately 15 minutes while she tried to verify documentation she clearly did not understand herself. The delay disrupted our schedule, added unnecessary stress, and made us late on one of the most important days of our lives. What was most disappointing was not the mistakes themselves, but the complete lack of empathy, urgency, and professionalism shown by the receptionist. The employee who appeared to be in training was polite and helpful; unfortunately, the same cannot be said for the staff member supervising him. Luxury hospitality is about more than beautiful rooms. This hotel offers a five-star property with one-star service. Management should seriously review how guests, especially those celebrating major life events, are treated at reception.
Juan Martinez · 1/5

Palau Vallier truly embodies the standards of a five-star hotel. The rooms are immaculate and tastefully distinctive, and the staff are exceptionally friendly and attentive. Its central location is outstanding, with easy access to excellent restaurants and the city’s main attractions. I would definitely return.
Doru Cojocaru · 5/5

I cannot give enough compliments to the quality and beauty of the hotel and its incredible staff! Not only was my room immaculate and well‑stocked, but the restaurant food was unexpected, flavorful, and truly an adventure. But it was also within walking distance of amazing small restaurants, shopping, the Holy Grail and a museum of ancient roman ruins. The staff are amazing, they helped book additional rooms, rescued my belongings from the safe, sent me photos of my passport when I unexpectedly had to rent a car, gave guidance, support, and amazing help! To top it off, they noticed it was my birthday and made me and my group feel like VIPs.
Christy W · 5/5

This beautiful hotel has a fabulous quiet and elegant rooftop which you may order cocktails and tapas to enjoy during the day into the evening. It’s a great venue for two or larger groups up to 6 or so. Good view of the Cathedral from the terrace. Enjoy!
Martin S · 5/5

A beautiful small hotel on a picturesque square in the historic part of Valencia. I would never stay here again. I wrote this, then slept on it for a few days in the hope I’d make it as fair as possible. Despite this hotel’s many good attributes, my experience is inconsistent with any rating higher than 1 star. Pros: Overall finishes very high quality—linens, pillows, and the room were all top-notch. The restaurant was superb and probably had the best meal of my time in Valencia there. Apart from the incident below, the staff were friendly and helpful, for example, helping me to make dinner reservations at a place where I couldn’t do it myself. Opportunities for improvement (minor things): At this level of hotel in Europe, I’ve generally had my bags carried to the room and got a brief introduction to the hotel features in person. Here, after check-in, I was left to carry my bags up the stairs to my room and had to figure the details out myself. Turn-down service does not appear to have been a thing. Cons (major concerns): my original room (room 105) was on the first floor. In the middle of the night, the room filled with a noxious fume that woke me from sleep. I tried to tough it out, thinking it was some temporary thing, but I literally became sick (nauseated, dizzy, headache). I was concerned that it was a gas leak or toxic sewer discharge. This was around 1 a.m. I called the front desk, and the woman told me that it was probably a smell from outside. I dutifully opened the balcony door and found the outside air to be fresh and pleasant. I went downstairs to find some answers. The employee told me this was a known issue with that room and sort of shrugged. I told her there was no way I could sleep there. I urged her to personally evaluate the room because the smell was so overwhelming that it had made me physically sick. I was concerned it was dangerous. Sincerely, if this had been my own house, I would have called the fire department to evaluate for a gas leak. She went into the room, confirmed the smell, confirmed it was not from outside (she too went to the balcony), and again told me it was a known problem with this room. I told her I was not sleeping in these conditions. She called her boss and moved me to a different room on the third floor. I barely slept that night and felt sick most of the next day. No one from the hotel mentioned the overnight events the next day or made any attempt to apologize or explain. At checkout, when asked about my stay, I mentioned how disappointing that event had been, in particular that I’d been given a room with a known problem. The front desk (manager?) was defensive and denied everything. She said the woman who had helped me had been fired (“no longer works here”). She denied there was any smell or issue with the original room. No apology, nor even some gesture at making things right. I didn’t even get a chance to compliment her on the things the hotel did well, as she shut down the conversation abruptly. Though this hotel has many things going for it, I cannot recommend it based on my experience.
EJ · 1/5

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