Le Novotel Charleroi Centre, 123 chambres au-dessus du centre commercial Rive Gauche, a ouvert le 11 décembre 2017 en plein renouveau de la Ville-Basse de Charleroi : premier Novotel de Belgique conçu selon le dernier concept de la marque, signé par le designer Dominique Hottois.
L'essentiel
Groupe Accor (Novotel)
Ouverture Décembre 2017
Chambres et suites 123 chambres
Segment Upscale
Designer Dominique Hottois
Tarif d'entrée À partir de 160 € En savoir plus → Le lieu Au-dessus du centre commercial Rive Gauche, place Verte, en Ville-Basse de Charleroi.
Le concept Le Novotel Charleroi Centre, ouvert le 11 décembre 2017, est une construction neuve de 123 chambres intégrée au-dessus du centre commercial Rive Gauche, sur la place Verte : dans le cadre du vaste programme de rénovation de la Ville-Basse de Charleroi. Conçu par le designer Dominique Hottois, ce fut le premier Novotel de Belgique à adopter le dernier concept de design de la marque au moment de son ouverture.
Restauration et bien-être NC : non communiqué dans les sources identifiées pour cette fiche.
Notre avis Un Novotel neuf intégré à un centre commercial reste un pari sur la fréquentation d'affaires et de centre-ville plutôt que sur le tourisme de loisir : cohérent avec le positionnement de la marque, mais dépendant de la vitalité commerciale du quartier Rive Gauche sur la durée. L'établissement coexiste désormais avec le futur Van der Valk Hotel Charleroi Centre, en chantier tout près : deux adresses à bien distinguer malgré leur proximité géographique.
Avis clients Google 4.3/5 · 1789 avis
The best time ever at this hotel. Hundred percent recommend. The hotel itself was a great location for travelling all around Belgium and the staff at this hotel was Amalli, Emilie and Daniel who served us tonight, were brilliant (we were here from Monday 25th to Thursday 28th may 2026) The food was amazing ( not expensive) and tasted great. Honestly couldn’t recommend higher. We travel quite frequently and this hotel and their staff are great. Thank you soooo much for your hospitality. They were so lovely with our 7 and 9 year old too ❤️
We definitely aren't coming back to this hotel and we recommend you to look for another accommodation.
In our experience the hotel is very dirty, the common areas and the rooms.
In the common areas we saw the floor really dirty, the tables were cleaned with a cloth that leave them smelling terrible, during breakfast time we saw dirty plates (on the pile it suppose to be the clean one for you to take).
In the room the furniture and carpet with stains, the walls with stains and grubby, and we find hairs that weren't ours on the bed.
We leave with some positives: the staff is nice and the bed was comfortable.
The air conditioning didn’t work during the night, so the room stayed at 29°C. Sleeping was almost impossible. The best part came at check-out, when the receptionist explained that ensuring rooms are properly prepared and fully functional is apparently not the hotel’s responsibility. That was… unexpected.
Very disappointing experience – far below Novotel / Accor standards
I stayed at Novotel Charleroi Centre from 17 to 29 May 2026 for a business trip, and this was one of the worst hotel experiences I’ve had as a corporate guest.
From the moment I arrived, the issues started:
The first room had visible mold, moisture damage, and unacceptable bathroom conditions.
After relocation, the toilet in the new room became severely clogged during normal use and stopped functioning. No technician was available — I was given a plunger and expected to fix it myself. A restaurant employee later attempted a repair, which was unsuccessful.
Another serious concern was that I clearly informed the staff that I carry medication requiring refrigeration. Despite this, I was repeatedly offered rooms with non-functioning or inadequate refrigerators, which created significant stress.
The situation escalated further due to extremely unprofessional behavior from a receptionist (Nathan) on 20 May. When I politely asked for escalation:
he refused to assist,
said he would call the police,
and told me to go back to my room instead of resolving the issue.
Due to all of the above, I was forced to shorten my stay by one week and move to another hotel.
This case has already been escalated to Accor Customer Care (case #23997786) and also internally within my company for review of compliance with corporate travel standards.
Overall, this experience was extremely stressful and far below the level of service expected from Accor. I hope management takes this seriously.
Pleasantly surprised with this hotel just a short walk from station and at the other side of a large shopping centre. Nice, new, spacious rooms, a good bar and restaurant, although more “working” UK tv channels would be nice, restaurant was a bit expensive like many hotels for basics like burgers and pasta, but there are plenty of nearby restaurants. 15-20 minute taxi from airport. Sunday morning church bells were nice but might annoy others at 730!
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