Salzburg, Salzburg

The Cloud One Hotels Salzburg

Name: The Cloud One Hotels Salzburg
Address: Salzburg, Salzburg, Österreich
Price range: Ab 160 €
Rating: 4.4

Nach der Insolvenz des Vorgängers übernimmt Motel One das denkmalgeschützte Palais Faber gegenüber Schloss Mirabell und macht daraus seine zweite österreichische Cloud-One-Adresse.

Eröffnet · September 2026

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Nach der Insolvenz des Betreibers H-Hotels übernahm die Motel One Group zum 1. September 2026 das denkmalgeschützte Palais Faber gegenüber Schloss Mirabell und führt die bisherige Hyperion-Adresse nun unter der eigenen Lifestyle-Marke The Cloud One Hotels weiter, die zweite österreichische Adresse dieser Marke nach Wien.

Das Wichtigste

Gruppe: Motel One Group (Marke The Cloud One Hotels)
Eröffnung: September 2026
Zimmer & Suiten: 115 Zimmer
Segment: Lifestyle/Upscale
Designer: NC
Einstiegspreis: Ab 160 €

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Der Ort

Das Haus residiert im denkmalgeschützten Palais Faber im Andräviertel, direkt gegenüber dem Mirabellgarten und in Gehdistanz zur Salzburger Altstadt: eine ruhigere Wohnlage statt der touristisch dichtesten Zone rund um die Getreidegasse.

Das Konzept

Das Palais Faber eröffnete 2022 als Hyperion Hotel Salzburg (H-Hotels), die erste Auslandsadresse der Premiummarke Hyperion, in diesem Guide bereits als eigene Fiche erfasst. Der Betreiber H-Hotels ging in der Folge in die Insolvenz; die Motel One Group übernahm den laufenden Betrieb zum 1. September 2026, behielt das gesamte Personal und wandelte das Haus in die Lifestyle-/Upscale-Marke The Cloud One Hotels um: nach Wien die zweite österreichische Adresse dieser Marke. Eigentümerin des Gebäudes bleibt die IFA AG, nur Betreiber und Markenidentität wechseln.

Gastronomie & Wellness

Das Haus verfügt über ein Restaurant, eine Hotelbar und eine Terrasse im Innenhof; Details zur Küchenausrichtung unter der neuen Marke liegen noch nicht vor.

Google-Gästebewertungen

4.4/5 · 651 Bewertungen

Great stay in the heart of Salzburg. The location is incredible - Mirabel park across the street, multiple restaurants, tram, and bus stations right outside the hotel and walking distance to fortress. The service was friendly though sometimes slow. They offer parking services as well for 35 euros per night. Overall, we had a great stay and will definitely recommend.
Tripti Bansal Burman · 5/5

We recently enjoyed a one night stay at the Hyperion in Salzburg. We booked the room through booking.com with breakfast included. All around a great experience. We arrived early and our room was ready for check in so that was a bonus. The room itself was very nice and well appointed. The air conditioning seemed to work pretty well. The only negative about our room was the mattress toppers. They were comfortable but they were separating so there was a large dip in the middle of the bed. Hotel may want to consider tighter fitted sheets or upgrading mattresses to eliminate the need for the toppers. All of the staff we encountered were friendly and helpful. We enjoyed chatting with Vivien in the lounge area and William at breakfast. The breakfast was exceptional, we dined around 8 AM. Location was great we walked everywhere with no issue. We parked on site.
Rebecca Drake · 5/5

Service, cleanliness and hospitality lacking and not commensurate with 5-star level nor €500+/night price tag. I would have rated 2-star but husband lobbied for 3 stars due to location and delivery of new towels each day despite not having room cleaned. I only need a good shower, comfortable bed and clean room but was 0 for 3 in this hotel. Pros Good location near Mirabell garden and away from busy old town. 15 min walk to Old Town or bus. Plate of treats in our room was a nice touch. Free mini bar that was replenished daily with a variety of drinks. Excludes snacks so buy your own. We stayed 5 days but only requested cleaning on 2 days. Nevertheless cleaning staff knocked each day with clean dry towels, which we appreciated. Cons Majority of staff don’t offer a smile or good morning. It was the exception that a staff member acknowledged us. The kind lady in the breakfast area was one exception, helping me grab a coffee to go before our morning tour. Rooms look elegant but don’t look too closely. Cleanliness is lacking. Nice large bed but was stiff as a board. Awoke with stiff back each morning. Odd layout without separate bathroom. No washcloths. Towels not large or plush. Shower cap could not possibly contain my shoulder-length hair. Fortunately I brought my own. Clogged shower drain the entire 5-day stay. Could not take advantage of good water pressure without the water overflowing from the shower area into the bathroom. We requested maintenance 2 mornings in a row but never received acknowledgment that the drain had been looked at. The second time I visited front desk and explained I had requested service the previous day, I didn’t receive so much as an, “I’m so sorry.” When I saw the staff member write our room number on a yellow sticky note that already had numerous room numbers and notes, I realized the hotel lacks proper systems and training commensurate with supposed 5-star ranking. We showered in a pond of dirty soap scum for our entire stay and I couldn’t wash my hair since we couldn’t turn up water pressure without overflowing the shower area. Dirty bathroom floor upon entering. Fortunately they provide slippers which we were sure to use. Poorly trained cleaning staff. We are neat and tidy people so not a lot to do. They made the bed and replaced towels. However they barely swept the floors. The crumbs next to our bed, under our slippers, and under our power cords was not swept. The rings under our water glasses were not wiped. The dirty dish from the treats when we arrived was not removed. And the bathroom floor had not been mopped. Gross. Upon checkout I reminded receptionist to have maintenance unclog the shower drain. Again, no apology for our inconvenience.
Cheryl M · 3/5

The Hyperion Hotel knocked it out of the park! We had no idea where to stay in Salzburg when we booked this room months ago. We loved this place! First of all...location location location! Right in the middle of just about everything you're in Salzburg to see. We just walked everywhere from the hotel. Secondly, the staff were amazing! They met every expectation we had and more...very nice and professional staff members. And the room was FANTASTIC! My wife kept commenting about all the "bells and whistles" that came with the room; heated bathroom floors, motion activated floor lights that came on in the night when getting out of bed, and a fully stocked bar with everything in it being complimentary. This place was amazing and I would highly recommend it to anyone heading to Salzburg. We will definitely stay here again if we return to the area! Thank you for the great visit!
Matt Lengel · 5/5

We loved this hotel! What an amazing location right by the Mirabell gardens in Salzburg and very walkable for exploring the beautiful city. We were upgraded to a suite and given some chocolates to help us celebrate our anniversary! We also had some wine at the bar almost every night and the staff was incredibly friendly and kind. We would highly recommend this hotel to anyone staying in Salzburg!
Gina Daleo · 5/5

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